Engagement Manager (Farmer)

Roles & Responsibilities:

1. Drive growth within the account and share within the customer/portfolio
2. Develop deep connects within the client organization, with key stakeholders/decision makers. And move up the relationship value chain
3. Regularly engage in communication with clients to gain insights into their evolving needs, challenges, and objectives.
4. Conduct thorough assessments of client requirements and pain points, crafting tailored solutions to effectively address their specific needs.
5. Identify opportunities to enhance the value of our offerings for clients, recommending additional services.
6. Collaborate closely with internal teams, including sales, marketing, service development, and customer support, to ensure alignment in strategy and execution to support client success.
7. Serve as a liaison between clients and internal stakeholders, facilitating communication and coordination to ensure seamless service delivery and support.
8. Collaborate with teams to ensure the seamless implementation and integration of solutions, offering ongoing guidance and support to clients throughout the process.
9. Monitor and analyze key performance indicators related to client satisfaction, retention, and engagement, delivering regular reports and insights to internal stakeholders.
10. Proficiency in CRM software and other relevant tools for effective client relationship management and reporting.
11. Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and evolving client needs.