Customer Service Representative (3rd Shift)

Description

Robert Half is excited to announce a Customer Service Representative to join one of our clients in the Medical Technology Industry in Weston, Florida. This role is predominantly on-site and requires a high level of proficiency in English. Working within the Medical industry, the successful candidate will be responsible for coordinating projects, reviewing production processes, and using various digital tools to achieve targets.

3rd Shift: Core Hours: 10:30 PM - 7:00 AM

Responsibilities:

• Create cases using our proprietary case management system.
• Review CT scans to ensure compliance with Mako Surgical protocol.
• Segment CT scans using specialized software to generate 3D Anatomical Bone Models for Robotic Surgery.
• Develop Pre-Operative Surgical Plans using the Digital Bone Models for robotically assisted Total Hip and Total Knee Replacement.
• Verify accuracy of anatomical landmark selection, implant sizing, and positioning in CT segmentations and Surgical Plans.
• Upload completed Pre-plans to field-based personnel.
• Document all activities following prescribed methods and procedures.
• Adhere to work instructions meticulously to deliver consistent output.

Skills:

Proficiency in English Language

Strong communication skills

Proficiency in Adobe Photoshop and Microsoft Office Suites

Strong computer skills

Experience in case management

Knowledge in surgery and replacement procedures

Ability to work overtime as needed

Proficiency in Assertion Markup Language

Requirements

• Proficiency in English (Speaking and reading).
• Highly proficient and quality-focused in Pre-Operative Planning.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong attention to detail and accuracy.
• Previous experience in a similar role preferred.
• Flexibility to work overtime as needed, including occasional >55 hour weeks.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.