Applications Architect Advanced (ServiceNow)

Scope of Services:

The Applications Architect Advanced will lead the ServiceNow product development and lifecycle management for the Florida Department of Revenue. The role involves planning, implementation, governance, compliance, and cross-functional leadership across technical and business teams.

Education Requirements:

Bachelor s Degree in one of the following fields or equivalent work experience:

• Computer Science

• Information Systems / Management Information Systems (MIS)

• Business Administration (with IT focus)

• Information Technology

Required Certification:

• ServiceNow System Administrator Certification

Key Responsibilities:

< data-start="1273" data-end="1324">Product Development & Lifecycle Management</>

• Oversee ServiceNow product development from planning through deployment.

• Manage product timelines, releases, and feature delivery.

• Translate business needs into actionable development plans.

• Monitor and report on performance, risk, and release readiness.

< data-start="1597" data-end="1633">Cross-Functional Leadership</>

• Lead and coordinate teams across technical, business, and vendor groups.

• Facilitate collaboration between enterprise architecture, developers, and stakeholders.

• Ensure alignment with business and IT strategies.

< data-start="1858" data-end="1901">Application Governance & Oversight</>

• Define and enforce ServiceNow governance policies and standards.

• Review and validate configurations, workflows, and integrations.

• Maintain compliance with organizational and regulatory standards.

< data-start="2111" data-end="2150">ServiceNow Platform Management</>

• Oversee platform configurations, enhancements, and integrations.

• Ensure adherence to ServiceNow best practices and API integration standards.

• Support prototyping, testing, and technical evaluations.

< data-start="2363" data-end="2403">CMDB & Discovery Tool Oversight</>

• Manage CMDB structure, data quality, and governance.

• Oversee Discovery tool setup, data validation, and integration.

< data-start="2530" data-end="2567">Agile and Iterative Delivery</>

• Support Agile and Scrum delivery models.

• Coordinate backlog grooming, sprint planning, and iterative development.

< data-start="2691" data-end="2734">Governance, Compliance & Standards</>

• Ensure compliance with Florida IT governance rules (60GG-1 through 5, F.A.C.).

• Align development activities with enterprise architecture and security standards.

< data-start="2905" data-end="2939">Stakeholder Communication</>

• Present technical and functional updates to leadership and business teams.

• Facilitate training and knowledge transfer sessions for end users.

< data-start="3091" data-end="3122">Continuous Improvement</>

• Recommend process and platform improvements.

• Incorporate user feedback and monitor quality standards.

< data-start="3234" data-end="3268">Documentation & Reporting</>

• Maintain accurate documentation of configurations, CMDB, and Discovery processes.

• Produce regular reports on project progress, readiness, and risk management.

< data-start="3437" data-end="3474">Customer Support (Preferred)</>

• Provide end-user training and onboarding for new ServiceNow features.