Oracle Retail Xstore L2 Support Lead

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)

Skills

XStore
Retail
L2 Support
Oracle Xstore

Job Details

Position : Oracle Retail Xstore L2 Support Lead
Location : City of industry, CA- On-site Day 1
Duration : Contract : 6-12 Months
Experience : 10+ Years

Skills-
XStore support lead who efficiently drives the incident management along with business-as-usual activities.
Experience from engagements need to elucidate the responsibilities as defined below.
Overall 7 to 10 years with strong communication verbally and written is quintessential.

Responsibilities of a L2 Support lead:
Proactive incident resolution with automated monitoring alert
Preliminary analysis of failed interfaces
Collaborate with product vendors and engineering teams
Deployment and tracking corrective changes (patches/upgrades) to production
Application maintenance (Archiving/Purging data or log files)
Database monitoring and optimization (Archiving/Purging data)
Tracking Base Product Service requests
Continuous Improvement by identifying the recurring issues
Raise and tag recurring incidents to Problem management tickets along with Root Cause Analysis (RCA)
Follow escalation metrics and procedures used to resolve user issues and problems
Monitoring/ensuring apps availability, connectivity, data integrations and critical process
Monitor Deployment and report incidents for corrective changes (patches/upgrades) to production
Collaborate with product vendors and 3rd party vendors for store application maintenance
Proactive knowledge sharing with L1 help desk team providing a comprehensive knowledge repository on step-by-step incident resolution approach on a periodic basis enabling shift left
Post Deployment validations
Creating MNTs on a need basis
Knowledge Management for future reference
Reporting and Review meetings at agreed frequency
Coordinate with client and internal teams effectively and share periodic communication
Cover support coverage over weekend and during P1 and P2 incidents
Collaborate with internal & client stakeholder teams during peak period & Month and Year End
Raise and coordinate with Oracle on Service Requests if any

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