SAP Service Delivery Manager

• The SAP AMS Delivery Manager will act as the primary onsite contact for managing AMS operations on the SAP S/4HANA RISE platform.
• The role includes end-to-end responsibility for incident, problem, change, and release management, stakeholder engagement, team leadership, operational health monitoring, and service governance, all within a global delivery model.
• This role also requires close collaboration with SAP, hyperscalers, IT teams, and third-party service providers.

Responsibilities or Duties:

• Serve as the primary onsite point of contact for all AMS-related activities on SAP S/4HANA RISE.
• Manage day-to-day delivery operations across SAP functional and technical domains
• Govern SLAs, KPIs, and operational metrics; drive continuous service improvement initiatives.
• Lead incident, problem, change, and release management processes in line with ITIL standards.
• Oversee transition from project to support, including knowledge transfer and ramp-up.
• Interface with SAP, hyperscalers, customer IT teams, and third-party providers.
• Monitor operational health, manage risks proactively, and ensure service continuity.
• Ensure optimal use of ServiceNow for ticket logging, tracking, reporting, and automation.
• Mentor and manage distributed SAP consultant teams across time zones.
• Collaborate internally on staffing, escalations, quality assurance, and innovation.
• Manage budgets, forecasting, and overall project P&L.
• Conduct governance, service reviews, compliance checks, and reporting.

Requirement/Must Have:

• 10+ years of SAP Delivery experience with 3+ years managing S/4HANA RISE AMS projects.
• Deep understanding of RISE with SAP architecture and governance.
• Experience in 2 3 full lifecycle S/4HANA AMS projects including steady-state delivery.
• Proven ITIL process knowledge and implementation (ITIL v4 preferred).
• Proficiency in ServiceNow operations, automation, and reporting.
• Strong experience with global delivery coordination (onsite/offshore/nearshore).
• Strong leadership, stakeholder, and customer communication skills.
• Experience in continuous improvement, automation, and shift-left strategies.
• Ability to work under pressure and deliver operational excellence.

Should have:

• SAP S/4HANA or module-specific certifications.
• ITIL v4 certification.
• PMP/Prince2 certification (preferred).
• Experience with cloud-based SAP deployments and integrations.