Sr Servicenow Developer

Overview

Remote
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 2 Month(s)
No Travel Required
Able to Provide Sponsorship

Skills

API
JavaScript
IT Management
Business Process
ServiceNow
Team Service Management
Process Improvement

Job Details

Job Description:
  • As a ServiceNow Consultant you ll join our Data & Digital team helping us lead, design, and build our digital transformation and define what s next for our business. The Data and Digital team is focused on developing innovative solutions, utilizing modern technologies, and delivering critical data, geo-spatial, and logistic capabilities to our customers.
  • Developers will play a key role in designing, enhancing, implementing, and maintaining effective and scalable solutions using ServiceNow, and integrating with third party and in-house products. This role will work closely with a variety of stakeholders in the business to lead solution discussions, provide technical leadership, drive continuous process improvements, and mentor other engineers toward comprehensive solutions that improve business processes and drive efficiency across all business functions.

Core Responsibilities:

  • Maintenance & Troubleshooting: Troubleshoot and resolve issues within the existing integration landscape.
  • Design & Development: Gather requirements from internal stakeholders (Chad, Catherine) and external clients to design and develop new integrations.
  • Migration & Modernization: Lead the effort to migrate the existing API integration code to a Low-Code/No-Code solution.

Technical Environment & Requirements:

  • The current environment involves integrations with 12 external applications (e.g., LDAP, SolarWinds, T-Mobile).
  • Integrations primarily use the REST API protocol and are approximately 7 years old.
  • The integrated ServiceNow modules include Customer Service Management (CSM), Field Service Management (FSM), and Event Management.
  • Strong experience with JavaScript and GlideAPI is a mandatory technical requirement.

Experience/Minimum Requirements:

  • 15+ years of professional experience developing and administering ServiceNow
  • Knowledge of integrating ServiceNow to external platforms via Web Services and REST APIs
  • Experience with designing and configuring Customer, Contractor, and Service Portals
  • Deep understanding and experience with CSM/TSM, FSM, and Change Management modules (ServiceNow Event Management and Google Map development is a plus)
  • Experience with development of the Mobile Agent app
  • Experience with Access Control Lists, Business Rules, Client Scripts, Script Includes, Data Policies, Flow, and Workspaces
  • Knowledge of Agile development practices
  • High proficiency in software engineering best practices, including coding standards, code reviews, source control management, and build processes
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