Sr. ServiceNow Developer CSM + ITSM

Overview

Contract - W2
Contract - 10 day((s))

Skills

REST
SOAP
HTML
CSS
Angular
MID Server
ServiceNow

Job Details

Job Title: Sr. ServiceNow Developer CSM + ITSM
Location: Remote (Anywhere in the US)
Client Location: Seattle, WA
Duration: 10 12 Months

Job Summary:

We are seeking a highly experienced Senior ServiceNow Developer with strong hands-on expertise in Customer Service Management (CSM) and IT Service Management (ITSM) modules. This role requires a self-driven professional with deep experience in ServiceNow development, integration, and customization, especially in CSM environments.

Key Responsibilities:
  • Lead design, development, and implementation of ServiceNow solutions for CSM and ITSM modules

  • Customize and configure CSM instances (3 environments)

  • Develop and manage integrations using REST, SOAP, and MID Servers

  • Build and enhance ServiceNow Portals using AngularJS, HTML, and CSS

  • Implement automation using Flow Designer, business rules, and scheduled jobs

  • Design and support performance analytics dashboards and reporting

  • Collaborate with cross-functional teams to capture requirements and provide technical solutions

  • Follow ServiceNow best practices and governance protocols

Required Skills & Experience:
  • 9 10 years of hands-on ServiceNow development experience

  • CSM expertise is mandatory including customization, configuration, and integrations

  • ITSM module experience is a must-have

  • Proficiency in ServiceNow APIs REST, SOAP, MID Server

  • Strong JavaScript and scripting knowledge

  • Portal development experience Angular, HTML, CSS

  • Experience with workflow automation (Flow Designer, business rules)

  • Basic understanding or exposure to HRSD module

  • Experience in Performance Analytics and reporting

Nice to Have:
  • Experience with UIBuilder

  • ServiceNow certifications are a plus

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