Sr. ServiceNow Developer CSM + ITSM

Overview

Contract - W2
Contract - 10 day((s))

Skills

REST
SOAP
HTML
CSS
Angular
MID Server
ServiceNow

Job Details

Job Title: Sr. ServiceNow Developer CSM + ITSM
Location: Remote (Anywhere in the US)
Client Location: Seattle, WA
Duration: 10 12 Months

Job Summary:

We are seeking a highly experienced Senior ServiceNow Developer with strong hands-on expertise in Customer Service Management (CSM) and IT Service Management (ITSM) modules. This role requires a self-driven professional with deep experience in ServiceNow development, integration, and customization, especially in CSM environments.

Key Responsibilities:

  • Lead design, development, and implementation of ServiceNow solutions for CSM and ITSM modules

  • Customize and configure CSM instances (3 environments)

  • Develop and manage integrations using REST, SOAP, and MID Servers

  • Build and enhance ServiceNow Portals using AngularJS, HTML, and CSS

  • Implement automation using Flow Designer, business rules, and scheduled jobs

  • Design and support performance analytics dashboards and reporting

  • Collaborate with cross-functional teams to capture requirements and provide technical solutions

  • Follow ServiceNow best practices and governance protocols

Required Skills & Experience:

  • 9 10 years of hands-on ServiceNow development experience

  • CSM expertise is mandatory including customization, configuration, and integrations

  • ITSM module experience is a must-have

  • Proficiency in ServiceNow APIs REST, SOAP, MID Server

  • Strong JavaScript and scripting knowledge

  • Portal development experience Angular, HTML, CSS

  • Experience with workflow automation (Flow Designer, business rules)

  • Basic understanding or exposure to HRSD module

  • Experience in Performance Analytics and reporting

Nice to Have:

  • Experience with UIBuilder

  • ServiceNow certifications are a plus

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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