Instructional Designer

Job Description:
Scope & Complexity:

• Design and Create Learning Materials
• Designs, develops, and maintains learning programs and materials that support all departments across Risk Operations.
• Ensures all training materials align with company brand guidelines and deliver a cohesive learner experience.
• Provides recommendations for training solutions that address business needs and performance gaps.
• Creates content that can be effectively delivered both digitally and in-person, supporting future trainer-led opportunities.

Stakeholder Management:

• Partners closely with department stakeholders to define learning goals, objectives, and success metrics.
• Builds strong relationships across teams to ensure training solutions meet operational priorities and timelines.

Project Management:

• Manages multiple instructional design projects simultaneously, maintaining clear priorities and timelines.
• Balances workload effectively while collaborating with teammates and subject matter experts (SMEs).

Measurement & Reporting:

• Tracks and reports on key learning metrics, learner engagement, and training effectiveness.
• Uses data and feedback to continuously improve learning programs and learner outcomes.

Autonomy:

• Manages projects independently with initiative and accountability.
• Uses effective tools and communication to ensure project success.
• Works with minimal supervision on both routine and complex tasks.
• May facilitate or deliver training sessions when needed.

Collaboration & Teamwork:

• Shares best practices to strengthen the overall training and development capability within Risk Operations.
• Works collaboratively with cross-functional teams to align learning objectives with business priorities.
• Coordinates efforts within and across teams to deliver consistent, high-quality training experiences.
• Contributes to scalable design practices, templates, and processes to streamline content creation.

Knowledge & Experience:

• Partners with SMEs to translate complex or technical content into structured, engaging, and digestible learning experiences.
• Designs clear learning objectives, assessments, and activities that support skill development and behavior change.
• Strong understanding of adult learning principles, instructional design models (e.g., ADDIE, SAM), and blended learning strategies.
• Evaluates training requests to ensure they align with business needs and add value to Risk Operations.
• Maintains awareness of operational goals, performance metrics, and compliance priorities.
• Designs programs that consider learner needs, use cases, and operational realities to close skill and knowledge gaps.
• Focused on creating meaningful, robust learning experiences that drive confidence, competence, and performance.