Senior Systems Support Engineer

Do you like collaborating across teams to solve complex problems?

Do you have a passion for cutting edge technologies and tackling system problems?

Join our IT Support team

Our team is responsible for providing 24*5 Support to IT Applications built on the latest tech stack and consumed by internal business functions to support Akamai customers. We collaborate with cross-functional teams and business units to deliver application support and services.

Partner with the best

As a Senior Systems Support Engineer, you'll work on both cloud and on-premises applications. You'll be collaborating with stakeholders and internal teams to understand IT application needs and ensure efficient support and operations. Your role includes troubleshooting technical challenges, guiding the team, and delivering effective resolutions.

As a Senior Systems Support Engineer , you will be responsible for:

• Configuring, administering, and maintaining ServiceNow instances, ensuring stability, regular updates, patches, and performance optimization
• Designing and enhancing workflows, forms, reports, and integrations to streamline processes and drive platform automation.
• Ensuring CMDB accuracy by collaborating with stakeholders, reconciling data across discovery tools and authoritative repositories.
• Staying current with new ServiceNow releases, apply updates, and leverage functionality for continuous platform improvement.
• Collaborating with cross-functional teams to resolve issues, analyze root causes, implement fixes, and prevent recurrence.
• Providing user support, troubleshoot platform challenges, and maintain accurate documentation of processes and procedures.

Do what you love

To be successful in this role you will:

• Have 5 years of relevant experience and a Bachelor's degree in Computer Science or its equivalent
• Demonstrate analytical thinking, effective problem-solving abilities, and excellent communication and interpersonal skills
• Work independently or collaboratively in teams, guiding engineers while aligning efforts with business initiatives.
• Possess ServiceNow Administrator certification and deliver 24/5 rotational support with weekend on-call responsibilities.
• Represent changes in CAB, contribute informed technology opinions, and align design decisions with organizational strategy.

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Learn what makes Akamai a great place to work

Connect with us on social and see what life at Akamai is like!

We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

#LI-Remote

Compensation
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Akamai is committed to fair and equitable compensation practices. For US based candidates only - the base salary for this position ranges from $80,900 - $168,100/year; a candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.