Technical Business Process Consultant (Remote)

Overview

Remote
Hybrid
$0.00 - $84.00 per hour
Contract - W2
Contract - 6+ month(s)

Skills

IT business process consulting

Job Details



We are seeking an Business Process Consultant to work on a team for a client project. The position is remote and could be extended beyond 6 months.


Position Summary


The Technical Process Consultant plays a key role within the IT Governance team, focusing on understanding and documenting current and future state processes, identifying ways to make them more efficient, and helping teams follow industry best practices and regulatory requirements. The analyst will work with frameworks like SOX, NIST, and IT General Controls (ITGCs) to ensure processes support compliance needs. They'll use data, team input, and various tools to analyze and document workflows, recommend changes, and support projects across multiple departments.



ESSENTIAL FUNCTIONS



  • Work with teams to understand how technical processes work today, document them, and work to see how they can be improved.

  • Use tools like Visio and Confluence to create clear diagrams and documentation of workflows.

  • Help make processes more efficient by identifying opportunities for automation or simplification or by identifying more effective tools.

  • Help teams to document procedures and capture details expanding on process diagrams

  • Review how current practices align with standards, like SOX, NIST, and IT and suggest updates as needed.

  • Collect and analyze data to measure how well a process is working, and share the results in a clear and useful way.

  • Track key metrics and help teams understand what's working and what's not.

  • Provide backup support for technical writing projects when needed.

  • Work closely with people across departments to support changes and improvements.

  • Stay in touch with internal and external partners to support projects and solve problems.

  • Take part in regular improvement efforts and share updates with the appropriate stakeholders.

  • Perform other duties as assigned.



REQUIREMENTS



  • Minimum three years experience - total experience in Mortgage related role(s)

  • Minimum three years experience - acting in a process improvement or project management capacity.

  • Experience leading and supporting process improvement projects with an understanding of project planning and coordination.

  • Able to organize and guide change efforts that improve how work gets done.

  • Strong problem-solving and decision-making skills.

  • Comfortable managing multiple tasks and priorities.

  • Committed to delivering excellent service and support.

  • Patient and professional when working with people across different teams.

  • Familiar with Microsoft Office 365, including advanced Excel features like VLOOKUP, PivotTables, and formulas (preferred).

  • Proficient with data entry tools, PDF software, Visio, and SharePoint.

  • Excellent verbal and written communication skills required.

  • Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.

  • Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.

  • Commitment to company values.

    • Customer Service - Proactive attention to each person

    • Integrity - Do and say what's right

    • Respect - Treat others with dignity

    • Collaboration - Listen and work together

    • Learning - Seek knowledge and strive for improvement

    • Excellence - Deliver the unexpected





EDUCATION


Bachelors Degree directly related to the position or equivalent, required



All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Ledgent Technology