Business Process Reengineering

Responsibilities

• Conduct best-practice research across private and public sectors for OCI Leadership.

• Organize and evaluate both quantitative and qualitative research.

• Collaborate with cross-functional teams to identify and assess research topics and methods.

• Develop reports, presentations, and communication materials summarizing research outcomes.

• Generate actionable insights from data and recommend follow-up actions.

• Present findings to program owners and business stakeholders.

• Create customized approaches, plans, and workshops to address business challenges.

• Lead initiatives, coordinate with senior leadership, and align improvements with business strategy and KPIs.

• Facilitate user workshops and sessions (in-person and virtual).

Skills & Requirements

• 4+ years of research experience.

• Strong ability to guide business units in documenting ROI.

• Proficiency in defining and integrating practical metrics for ongoing monitoring.

• Experience creating research plans, white papers, and executive summaries with supporting infographics.

• Knowledge of Lean tools and PDCA methodology for iterative problem-solving and process improvement.

• Skilled in synthesizing complex information into concise, executive-ready presentations.

• Effective communication and stakeholder engagement across all organizational levels.

• Collaborative mindset with a track record of acting as a strategic partner in decision-making.

Preferred Certifications (not required)

• Certified Analyst Professional

• Certified Financial Analyst

• Financial Risk Manager

Example Projects

• Design SOPs using AI to support continuous improvement.

• Evaluate tools for process mining to improve data collection and decision-making.

• Measure ROI of OCI HCD projects.

• Assess ROI of OCI LPI program.

• Evaluate ROI of OCI Customer Experience Strategy implementation.