Overview
Job Details
The Logistics Lead is responsible for overseeing the activities and responsibilities of the Logistics team. This includes inbound, outbound, deployment, and supply depot services at all offices. This role is also responsible for providing high-level technical assistance to the team and ensuring service and support are provided to customers at agreed levels. Additionally, this role will require prompt and concise communication with Service Delivery Leadership and operations Management daily.
How You Will Make an Impact:
Works directly with the Operations Manager to coordinate, prioritize, and maintain optimal service execution toward goals and expectations of client-specific key performance indicators
Observe and report on service trends across individuals and the team as a whole
The main point of escalation for issues that are blocking the Logistics Technicians
Completing and supervising requests for materials and equipment
Managing Inbound services and shipment deliveries to appropriate locations and remote end users
Managing deployment to all local sites
Understanding threshold and demand for local sites, and maintaining proper inventory levels for completing client requests
Ownership and management of inventory and service health of all respective sites, including participating in the various duties where needed to maintain service success
Oversees or conducts the initiation of monthly cycle counts and documentation that follows
Categorize variances, track root causes, and follow up on remaining open tasks
Orchestrate Cycle Count by identifying participants and following cycle count procedure documentation
Report trends and observations, actively participate, and lead root cause analysis to resolve issues
Drives and reports on all process improvement gains in their area
Works with their team and Operations Manager to identify and create process improvements
Work with cross-functional teams to resolve issues and provide optimal service execution
Lead and drive special projects with a sense of urgency and ensure the results meet the agreed quality level
Report out daily on all shortages or issues that block your department from providing client-specific key performance indicators
Collaborate with local and regional inventory control personnel to ensure cycle count KPIs are maintained
What you will need to Succeed:
Minimum 3+ years of Leadership Experience with IT Service Delivery Management or Logistics environment
Bachelor's Degree preferred or equivalent work experience
Experience interfacing with management is required
Successful project management experience
Ability to establish relationships with Business Teams
Strong Computer skills (MS Word, Excel, Teams)
Familiar with common metrics used in the IT industry
Excellent ticket management, verbal & written communication skills, combined with relentless follow-up
Loves working in a team-oriented environment and is highly motivated to provide a positive user experience
Open and transparent about weaknesses and strengths
Independent critical and creative thinking
Must be comfortable working in a fast-paced, demanding environment, under immense pressure
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