Client Success Manager (Call Center Software)

Position: Client Success Manager (Call Center Software AI products like Observe, Cresta, Google CCaas /Cable Industry)
Location: Denver, CO- (every month 1 week travel, remaining 3 weeks from Denver)
Duration: Long Term

About R Systems:
R Systems is a leading digital product engineering company that designs and develops chip-to-cloud software products, platforms, and digital experiences that empower its clients to achieve higher revenues and operational efficiency. Our product mindset and engineering capabilities in Cloud, Data, AI, and CX enable us to serve key players in the high-tech industry, including ISVs, SaaS, and Internet companies, as well as product companies in telecom, media, finance, manufacturing, and health verticals. We Are Great Place to Work Certified in 10 countries with a full-time workforce [India, USA, Canada, Poland, Romania, Moldova, Indonesia, Singapore, Malaysia & Thailand]! We are recognized as one of the Best Tech Brands 2024 by the Times Group and India's Top 500 Value Creators 2023 by Dun & Bradstreet.
Company Link:

Job Requirement:

Must have:
Call Center Software experience AI products like Observe, Cresta, Google CCaas /Cable Industry Ready to travel once in a Month for one week, next 3 weeks should work from Denver


Job Description:
As a Client Success Manager on the Operational Analytics & Innovations (OAI) you will drive the vision and execution of the OAI Product & Services and will be responsible for defining, prioritizing, and assessing the work of the development team, ensuring that products meet customer needs and align with strategic goals. You will also be responsible for monitoring adherence and pushing reporting on progress to goals. Here are some of the responsibilities:


Job Responsibilities:

• Lead discussion & calibration sessions to align on product request and expected output
• Plan and execute on stakeholder product request by ensuring constant alignment of the objective
• Assist, train and lead product rollout plan
• Build important business relationships with clients.
• Understand customer needs and participate in brainstorming solutions
• Promote the products created to support meeting company goals
• Initiate, foster and cultivate business relationships

Your Impact:

• Client Engagement, discovery and relationship management
• Collaborating closely with cross-functional teams, including Operations, AI engineering, analytics teams, behavioral analytics staff, design, learning & development, to deliver high-quality products.
• Creating detailed user stories and acceptance criteria, ensuring the development team has a clear understanding of requirements.
• Acting as the primary point of contact for stakeholders, communicating product vision, goals, and progress.
• Ensuring timely delivery of product releases and updates.
• Travel around a week each month

You ll work in a fast-paced, dynamic office environment. On a given day you ll engage with leaders, executives and stakeholders to uncover business needs, recommend internal products, gather feedback to support continuous improvement, monitor and drive exceptional performance/ROI. You ll thrive in this role if you can influence executives, build strong stake holder relationships, manage multiple programs and partnering with our product teams to build exceptional products.


Required Qualifications:

• Experience: Project management 5+ years
• Education: Bachelor s degree in related field, or equivalent work experience
• Abilities: Communicate in a clear, straightforward, and professional manner; effective critical thinking skills; analyze and interpret data; knowledge and ability to use computer and software applications including
• Hybrid Schedule: Five days in-office days weekly

Preferred Qualifications:

• Experience: Client success, enterprise relationship management solutioning, implanting and training technical products; Large scale call center operations, chat and digital support

Why Join R Systems?

• Frequent Internal Hackathons: Engage in dynamic competitions with exciting prizes to keep your skills sharp.
• Cultural Celebrations: Strengthen our familial bonds through shared celebrations, fostering a sense of community.
• Diverse Project Exposure: Work on a variety of projects across sectors like Healthcare, Banking, e-commerce, and Retail, collaborating with leading global brands.
• Centre of Excellence (COE): Benefit from technical guidance and upskilling opportunities provided by our team of technology experts, helping you navigate your career path.
• E-Learning Platform: Gain access to comprehensive e-learning platforms coupled with a robust mentorship program to enhance your skills.
• Open Door Policy: Embrace a culture of mutual support, respect, and open dialogue, promoting a collaborative work environment.

If you are passionate and excited about working in a fast-paced, innovative environment, we would love to hear from you!
R Systems is an equal opportunity employer that does not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, age, or any other characteristic protected by law. We strive to build a team that reflects the diverse communities we serve, and we actively encourage applications from individuals of all backgrounds and experiences. Our commitment to equal opportunity extends to all aspects of employment, including recruitment, hiring, training, promotion, and benefits.
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