SEC122625C - Space Management/Relocation Coordinator (SMRC)

Job Description:

About the Role:

The Space Management / Relocation Coordinator (SMRC) provides technical expertise and operational support for employee relocations, furniture planning, ergonomic services, and facilities help desk operations. This role supports facilities leadership and the Space Management/IWMS team by coordinating move activities, managing furniture and equipment requirements, and ensuring accurate documentation, reporting, and customer support throughout the relocation lifecycle.

The SMRC plays a hands-on role in move coordination, help desk oversight, ergonomic evaluations, and cross-functional collaboration to ensure smooth and compliant workplace transitions.

Key Responsibilities:
Facilities Help Desk Oversight

• Serve as the lead support contractor for the Facilities Help Desk, overseeing daily operations and contractor personnel.
• Provide guidance to Help Desk staff on daily tasks, deliverables, and service priorities.
• Act as the liaison between internal stakeholders and the contractor help desk team to ensure timely and accurate completion of requests.
• Develop, maintain, and update standard operating procedures (SOPs) for the Facilities Help Desk.

Move Coordination & Relocation Management

• Evaluate incoming help desk and management requests related to office moves, furniture needs, ergonomic evaluations, reasonable accommodations, and equipment requests.
• Develop and implement move coordination schedules, strategies, and special requirements for relocation projects.
• Independently manage small relocation projects and support larger projects in collaboration with facilities and furniture leads.
• Coordinate with facilities staff and service providers to arrange required services such as movers, installers, transportation, and housekeeping.
• Conduct site surveys to identify furniture needs and verify power, data, and accessibility requirements prior to moves.

Furniture & Asset Management

• Ensure office furniture layouts align with established administrative furniture standards for employee grade levels.
• Assist with maintaining and updating office furniture standards and guidelines as required.
• Assess existing furniture to determine reuse, replacement, or disposal prior to office occupancy.
• Communicate space layouts and furniture plans to movers and installers to ensure accurate execution.
• Coordinate furniture installation, repairs, and warranty-related services with vendors and service providers.

Ergonomics & Employee Support

• Conduct ergonomic evaluations and assist employees with proper setup and adjustment of task chairs and ergonomic equipment.
• Track ergonomic assessments and reasonable accommodation requests in accordance with established requirements.
• Provide meeting setup support and respond to customer inquiries related to facilities and relocation services.

Reporting & Administrative Support

• Maintain move status reports, meeting minutes, operational logs, and action tracking documentation.
• Track monthly work effort metrics and provide reports as requested.
• Maintain spreadsheets and logs for ergonomic evaluations, actions taken, results, and analysis.
• Utilize designated systems to track work requests, moves, and maintenance tickets.
• Provide first-line triage of customer phone and email requests related to facilities and relocation needs.
• Operate within assigned authority and do not commit organizational funds.

Required Qualifications:

• 5–8 years of experience supporting office relocations, move coordination, or facilities operations.
• Experience overseeing or supporting facilities help desk operations.
• Strong knowledge of office furniture planning, space layouts, and asset documentation.
• Experience conducting or supporting ergonomic evaluations and reasonable accommodation requests.
• Working knowledge of Integrated Workplace Management Systems (IWMS), preferably ARCHIBUS.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Excellent written, verbal, and interpersonal communication skills.
• Strong attention to detail and documentation accuracy.
• Ability to work independently and collaboratively in a fast-paced, service-oriented environment.
• Proficiency in Microsoft Office (Word, Excel, Outlook).

Preferred Qualifications:

• Experience coordinating services with movers, installers, and facilities service providers.
• Familiarity with maintenance ticketing or building request management systems.
• Experience working in large corporate, institutional, or government office environments.
• Knowledge of ergonomic standards and workplace accessibility considerations.
• Ability to adapt quickly to new systems, processes, and operational tools.