Overview
On Site
$40 - $47 hourly
Contract - W2
Contract - Temp
Skills
Decision-making
Sales
Customer Experience
Test Plans
WebEx
Qualtrics
Collaboration
Mobile Applications
Interfaces
UI
User-centered Design
Qualitative Research
Statistics
Agile
Critical Thinking
Conflict Resolution
Problem Solving
Communication
Usability Testing
Personas
Blueprint
Presentations
Usability
Mapping
User Experience
Research
Documentation
Artificial Intelligence
Messaging
Job Details
RESPONSIBILITIES:
Kforce's client located in Tampa, FL is seeking a Digital User Experience (UX) Researcher II to support research efforts focused on the digital sales journey, specifically the process users follow to sign up for an account through the client's online channels. This role is dedicated to improving the customer's end-to-end decision and sign-up experience on web and mobile platforms. The ideal candidate excels at conducting qualitative research, usability testing, journey mapping, and synthesizing findings into actionable insights for UX, product, and design teams. This position requires strong comfort in both rapid iteration and data-informed decision-making, using modern research tools and techniques.
Sales Journey Research:
* Deeply understand the digital sales flow-especially how users discover information and complete account sign-up processes
* Evaluate the existing platform and identify opportunities to streamline or enhance the sales experience
* Assess what the customer experience could look like as the platform evolves
Research & Testing:
* Plan, execute, and analyze usability tests for websites and mobile apps using UserTesting.com
* Conduct 1:1 user interviews remotely via Webex
* Launch and analyze surveys using Qualtrics
* Perform competitive and comparative research to benchmark features and experiences
Deliverables & Collaboration:
* Develop personas, customer journey maps, and service blueprints
* Create and present clear, actionable research findings to UX, product, and cross-functional teams
* Collaborate closely with designers and product partners to make informed, user-centered decisions
* Use Figma to map customer flows and consolidate research insights
REQUIREMENTS:
* Bachelor's degree in Cognitive or Experimental Psychology, Human-Computer Interaction, Human Factors, or a related field
* 3+ years of experience in UX research or a similar role
* Experience evaluating websites, mobile applications, and voice interfaces
* Strong understanding of UI design, user-centered design principles, and qualitative research methodologies
* Working knowledge of quantitative behavioral analysis and statistics
* Demonstrated ability to launch studies quickly, iterate, and work within an agile or fast-moving environment
* Strong critical thinking and problem-solving skills
* Excellent communication and interpersonal abilities
* Skilled in remote and in-person usability testing
* Experience with persona creation, journey mapping, and service blueprinting
* Comfortable presenting research findings to stakeholders at various levels
* Highly collaborative and able to partner effectively with UX and product teams
Tools & Technologies:
* UserTesting.com for usability studies
* Webex for remote interviews
* Qualtrics for surveys
* Figma for mapping flows
* Additional standard UX research and documentation tools as needed
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce's client located in Tampa, FL is seeking a Digital User Experience (UX) Researcher II to support research efforts focused on the digital sales journey, specifically the process users follow to sign up for an account through the client's online channels. This role is dedicated to improving the customer's end-to-end decision and sign-up experience on web and mobile platforms. The ideal candidate excels at conducting qualitative research, usability testing, journey mapping, and synthesizing findings into actionable insights for UX, product, and design teams. This position requires strong comfort in both rapid iteration and data-informed decision-making, using modern research tools and techniques.
Sales Journey Research:
* Deeply understand the digital sales flow-especially how users discover information and complete account sign-up processes
* Evaluate the existing platform and identify opportunities to streamline or enhance the sales experience
* Assess what the customer experience could look like as the platform evolves
Research & Testing:
* Plan, execute, and analyze usability tests for websites and mobile apps using UserTesting.com
* Conduct 1:1 user interviews remotely via Webex
* Launch and analyze surveys using Qualtrics
* Perform competitive and comparative research to benchmark features and experiences
Deliverables & Collaboration:
* Develop personas, customer journey maps, and service blueprints
* Create and present clear, actionable research findings to UX, product, and cross-functional teams
* Collaborate closely with designers and product partners to make informed, user-centered decisions
* Use Figma to map customer flows and consolidate research insights
REQUIREMENTS:
* Bachelor's degree in Cognitive or Experimental Psychology, Human-Computer Interaction, Human Factors, or a related field
* 3+ years of experience in UX research or a similar role
* Experience evaluating websites, mobile applications, and voice interfaces
* Strong understanding of UI design, user-centered design principles, and qualitative research methodologies
* Working knowledge of quantitative behavioral analysis and statistics
* Demonstrated ability to launch studies quickly, iterate, and work within an agile or fast-moving environment
* Strong critical thinking and problem-solving skills
* Excellent communication and interpersonal abilities
* Skilled in remote and in-person usability testing
* Experience with persona creation, journey mapping, and service blueprinting
* Comfortable presenting research findings to stakeholders at various levels
* Highly collaborative and able to partner effectively with UX and product teams
Tools & Technologies:
* UserTesting.com for usability studies
* Webex for remote interviews
* Qualtrics for surveys
* Figma for mapping flows
* Additional standard UX research and documentation tools as needed
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.