Overview
On Site
Full Time
Part Time
Accepts corp to corp applications
Contract - W2
Contract - Independent
Skills
Recruiting
Employment Authorization
Productivity
Technical Support
Computer Hardware
Knowledge Base
Policies and Procedures
Mobile Devices
Oracle Linux
Help Desk
Operating Systems
Computer Networking
Communication
Conflict Resolution
Problem Solving
CompTIA
Cloud Computing
SANS
User Guides
Documentation
Job Details
Hiring: W2 Candidates Only
Visa: Open to any visa type with valid work authorization in the USA
Summary: Helpdesk Technicians provide technical assistance to end-users, resolving IT-related issues and escalating complex problems. They maintain IT systems' smooth operation and user productivity.
Key Responsibilities:
- Respond to and resolve IT support tickets.
- Diagnose and troubleshoot hardware and software issues.
- Assist with installation and configuration of systems.
- Document solutions and maintain knowledge base.
- Escalate unresolved issues to senior IT staff.
- Provide guidance to users on IT policies and procedures.
- Monitor and maintain IT systems and peripherals.
- Support remote users and mobile devices.
- Participate in IT system updates and maintenance.
- Maintain service quality and user satisfaction.
Qualifications:
- Associate/Bachelor s degree in IT or related field.
- 1-3 years of experience in helpdesk or support role.
- Knowledge of operating systems and basic networking.
- Strong communication and problem-solving skills.
Preferred Skills/Duties:
- CompTIA A+ or similar certifications.
- Experience with ticketing systems.
- Familiarity with cloud services.
- Ability to create user guides and documentation.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.