Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 24 Month(s)
Able to Provide Sponsorship
Skills
Tandem - TACL
TAL
HP - nonstop sql OR Db2
cloud -AWS
Postgresql
Job Details
INCORPORAN INC is looking for Tandem Developer for our client in the location is Berkeley Heights, NJ - Day 1 Onsite
Title: Tandem Developer
Location: Berkeley Heights, NJ - Day 1 Onsite
Duration: Long term Project
Job Description:
Tandem - TACL, TAL, HP - nonstop sql OR Db2, cloud -AWS, Postgresql
Rate: $60
Job Summary
The Support Lead for Product Support plays a pivotal role in ensuring customer satisfaction through the efficient resolution of complex issues and proactive improvement initiatives. This position is responsible for leading troubleshooting efforts, conducting root cause analyses, and implementing preventive measures to enhance product reliability and team performance. The Support Lead's contributions directly impact the organization s commitment to delivering superior support services and fostering continuous improvement.
Job Summary
The Support Lead for Product Support plays a pivotal role in ensuring customer satisfaction through the efficient resolution of complex issues and proactive improvement initiatives. This position is responsible for leading troubleshooting efforts, conducting root cause analyses, and implementing preventive measures to enhance product reliability and team performance. The Support Lead's contributions directly impact the organization s commitment to delivering superior support services and fostering continuous improvement.
Skill Requirements
1. Strong Understanding Of Product Support Processes For L1, L2, And L3 Tiers.
2. In-Depth Knowledge Of Troubleshooting Methodologies And Tools Relevant To Product Issues.
3. Excellent Analytical Skills for Conducting Root Cause Analyses and Developing Preventive Measures.
4. Solid Communication Skills for Effective Collaboration with Team Members and Customers.
1. Strong Understanding Of Product Support Processes For L1, L2, And L3 Tiers.
2. In-Depth Knowledge Of Troubleshooting Methodologies And Tools Relevant To Product Issues.
3. Excellent Analytical Skills for Conducting Root Cause Analyses and Developing Preventive Measures.
4. Solid Communication Skills for Effective Collaboration with Team Members and Customers.
Key Responsibilities
1. Troubleshoot And Resolve Critical and Complex Support Tickets Using Product Knowledge and Diagnostic Tools, Ensuring Minimal Disruption to Customer Operations.
2. Conduct Hands-On Root Cause Analysis for Critical Issues, Documenting Findings and Recommending Actionable Solutions to Prevent Recurrence.
3. Implement Preventive Measures and Best Practices to Reduce Future Defects and Improve Product Stability Based on Analysis and Feedback.
4. Provide Technical Assistance and Mentorship to Team Members in Resolving Escalated Customer Issues, Promoting Knowledge Sharing and Skill Development.
5. Lead Continuous Improvement Activities by Analyzing Support Metrics and Team Performance, Identifying Areas for Enhancement, And Executing Strategies to Elevate Service Quality.
1. Troubleshoot And Resolve Critical and Complex Support Tickets Using Product Knowledge and Diagnostic Tools, Ensuring Minimal Disruption to Customer Operations.
2. Conduct Hands-On Root Cause Analysis for Critical Issues, Documenting Findings and Recommending Actionable Solutions to Prevent Recurrence.
3. Implement Preventive Measures and Best Practices to Reduce Future Defects and Improve Product Stability Based on Analysis and Feedback.
4. Provide Technical Assistance and Mentorship to Team Members in Resolving Escalated Customer Issues, Promoting Knowledge Sharing and Skill Development.
5. Lead Continuous Improvement Activities by Analyzing Support Metrics and Team Performance, Identifying Areas for Enhancement, And Executing Strategies to Elevate Service Quality.
Please send me your resumes and contact details at or call Rajesh at +1
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