Overview
Remote
$40 - $50
Contract - W2
Contract - Independent
Contract - 12 Month(s)
10% Travel
Skills
Network Support
CCNA
MTA
Security+
Job Details
Title: Application Support Specialist
Start: July, 2025
Loc: Remote with occasional onsite in Rockville, MD (if needed)
Type: Long Term Contract
Duration: 7 month base + 4 option years
Client: Federal
Job Description:
- Seeking an Application Support Specialist to provide Level 1 2 support to end users across multiple IT systems. The ideal candidate will be able to document, track, and troubleshoot issues using ticketing systems (e.g., ServiceNow or Jira).
- Key Responsibilities:
- Provide real-time end-user support via email, phone, and ticketing system
- Document and track issues to ensure timely resolution
- Support applications built on Salesforce, SharePoint, ASP.NET, and IIS
- Troubleshoot AWS and SQL Server backend performance
- Escalate unresolved issues appropriately
Qualifications:
- 2+ years of IT help desk or application support experience
- Experience with Salesforce, SharePoint, Jira, and/or ASP.NET environments
- Familiarity with ServiceNow and basic knowledge of AWS
- Certification: At least one of the following:
- CompTIA Network+, Security+, or A+
- MTA (Microsoft Technology Associate Windows OS/Server Fundamentals)
- CCNA (nice to have)
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.