Field Services Audio Video Conferencing Engineer

Title: Field Services Audio Video Conferencing Engineer

Location: Windsor, CT

Term: Contract

SKILLS:

ITIL

Infrastructure Services Audio/Video Conferencing

Meeting& Conference Management

Video Conferencing

What are the top 3 skills required for this role?

1. Audio Conferencing

2. Video Conferencing

3. AV Hardware Setup & Configuration

4. AV Conferencing Collaboration Tools (Zoom, Cisco, MS Teams, etc)

5. Excellent Customer Interfacing Skills

Job Description/ Responsibilities

The Field Services Audio Video Conferencing Engineer is responsible for designing, implementing, and maintaining enterprise-grade audio and video conferencing solutions across meeting rooms, collaboration spaces, and virtual platforms. This role ensures seamless communication experiences through proactive monitoring, troubleshooting, and optimization of AV systems.

Responsibilities

- Design and configure AV systems including microphones, speakers, cameras, displays, and control systems

- Ensure compatibility with IT infrastructure and networking standards

- Prepare documentation for AV layouts, wiring diagrams, and system configurations

- Install and commission AV hardware and software in conference rooms and collaboration spaces. - Configure codecs, video endpoints, and control hubs (Cisco Control Hub, Poly Lens)

- Perform device resets and firmware updates as needed

- Provide real-time technical support for video conferencing sessions and live events

- Maintain hotline support for AV-related incidents and ServiceNow requests

- Troubleshoot hardware/software conflicts, connectivity issues, and audio/video quality problems

- Conduct routine health checks on AV systems, including testing microphones, cameras, and displays

- Monitor system performance and apply patches/upgrades following change management processes

- Support high-profile meetings and webinars by managing AV setups and providing dry runs

- Operate in-house and portable AV systems during live events

- Maintain AV inventory and update user guides and SOPs

- Ensure compliance with organizational security and operational standards

- Develop and maintain documentation for IT processes and procedures to facilitate knowledge sharing

- Engage with stakeholders to understand their needs and provide tailored IT solutions

- Monitor system performance and implement improvements to enhance efficiency and reliability

- Stay updated with the latest technology trends to drive innovation and continuous improvement