Overview
Skills
Job Details
Duties: Looking for individuals with configuration expertise specific to UKG Pro WFM (timekeeping, absence, and advanced scheduling) to support ongoing configuration work that exceeds current capacity. Assignments will be identified as individuals are onboarded, initially focused on advanced scheduling build.
- Experience configuring UKG Pro WFM for timekeeping, absence and/or advanced scheduling
- 4 years relevant experience Required
- 100% remote - equipment will be provided.
Job Summary: Application Analysts support the long-term goals of the Office of Administrative System Transformation (OAST) through consultation, process improvement and digital transformation.
Job Responsibilities: Responsible for providing the functional expertise on OAST software applications, evaluating business processes, making recommendations, developing innovative solutions, and improving processes using digital standards and technology. Supports software programs or modules across multiple business and/or other functions. Understands the business environment and the impact IT can have on the business environment. Provides analysis and support for installed systems as well as system implementation and integration projects that require systems analysis, design, testing and implementation for specific modules or applications. Optimizes the application and end to end processes to achieve efficiency and enhanced end user experience.
Maintains knowledge of existing systems and core domain operations (e.g., Finance, Human Resources, Supply Chain Management, Scheduling) and is certified in the vended application, as required. Understands strategic product direction to inform client product roadmaps. Configures, designs, develops, or modifies applications via vendor tools or augmented tools developed within client Clinic and is able to validate data integrity of changes introduced. Validates system changes align with stakeholders' needs / requirements to ensure completeness, correctness, and clarity. Validates solution to ensure it satisfies the stated requirements.
Provides software quality assurance services for projects and systems and ensures regulatory compliance as it applies to software support for the business areas served. Resolves customer problems with software and responds to requested improvements and enhancements. Provides or reviews content for updating FAQs, job aids, and training materials. Researches requests to determine scope, size, and impact. Works with customers to elicit requirements through a variety of techniques. Functions as a liaison between clinical, business, and technical areas throughout the lifecycle of the system, including transformation efforts.
Participates actively in business meetings, which may include participants of various levels and roles throughout client Clinic. Possesses ability to logically translate and disseminate technology insights to non-technical stakeholders. Builds credibility and rapport with customers to understand their needs. Manages small- to mid-sized projects. Contributes to software and end-to-end process testing activities. May be required to provide Twenty-four (24) hours a day and Seven (7) days a week on-call support.
Skills: Required Skills & Experience:
- Must be customer-service oriented.
- Must be timely in responses to requests for service/information.
- Must be able to manage multiple tasks, teams, and/or priorities.
- Must be able to work independently.
Preferred Skills & Experience:
- Previous healthcare experience.
- Knowledge of administrative systems.
- Knowledge and experience with project management.
- Knowledge and experience with systems analysis and design.
- Knowledge and experience with software testing.
- Knowledge and experience with process management or engineering.
- Knowledge and experience with systems documentation preparation.
- Knowledge and experience with data management and analysis.
Education: Required Education: Bachelor's degree with a minimum of four (4) years of relevant experience. Relevant experience is considered in administrative areas such as HR, Finance, Supply Chain, Healthcare, or Information Technology. Required Certifications & Licensure: Vendor application certification may be required.
Schedule Notes:
Hours Per Day: 8.00
Hours Per Week 32.00
Pay rate: $70/hr on W2.