Senior Cloud Engineer

  • Detroit, MI
  • Posted 7 days ago | Updated 7 days ago

Overview

Hybrid
Depends on Experience
Contract - W2
Contract - 12 Month(s)

Skills

Scripting
WebSphere
Linux
SQL
NoSQL

Job Details

Youngsoft, Inc. ( is a global software solutions IT company, delivering digital enterprise business betterment since 1996. Through collaborative engagement and discovery with our clients and vendors, we co-create industry specialized digital products, applications software, process, programs, and project outcomes. Headquartered in metro-Detroit, we leverage "pods" of Subject Matter Experts, Business Analysts, Solutions Architects, Software Engineers, and Project Managers, fused with HyperCare through our Global Support Centers. Through inclusivity, we share a singular vision to deliver world-class measurable upside results to our customers. It takes a village come join ours!

Overview

We are seeking a highly skilled and versatile Senior Cloud Engineer - Unified Communications to lead the design, integration, and optimization of our enterprise contact center solutions. This role requires deep expertise in Genesys Cloud CX3, with strong working knowledge of Cisco Voice infrastructure, Verint Workforce Optimization, Microsoft Teams, and Power BI for reporting and analytics. The ideal candidate will play a key role in delivering seamless, secure, and data-driven customer engagement experiences.

Responsibilities

  • Design, configure, and maintain Genesys Cloud CX3 environments, including Architect call flows, routing strategies, and integrations.
  • Collaborate with cross-functional teams to integrate 3rdParty, Salesforce, and Verint WFO/WEM solutions into the contact center ecosystem.
  • Develop and maintain IVR scripts, queues, skills, and user profiles in Genesys Cloud.
  • Ensure high availability, performance, and security of contact center platforms.
  • Implement and support workforce management, quality monitoring, and speech analytics using all available environments.
  • Troubleshoot and resolve complex issues across Genesys, Cisco, and Verint platforms.
  • Monitor system performance and generate reports using CUIC, Genesys Analytics, and Verint dashboards.
  • Participate in change management, documentation, and compliance processes.
  • Provide technical leadership and mentorship to junior engineers and support staff.
  • Resolves Help Desk tickets related to areas of assigned responsibility. Uses advanced problem-solving skills to isolate and identify user problems, including issues escalated from other staff, to include on-call support outside of normal working hours.
  • Collaborates with team members to develop and assess Disaster Recovery plans.
  • Follows company Change Management processes for the implementation of changes in the production network environment.

Qualifications

  • Bachelor s degree in Computer Science, Engineering, or related field or equivalent experience.
  • 5+ years of DevOps engineering experience, with at least 2 years in a senior or lead role.
  • Proven experience designing and supporting modern CI/CD pipelines and automation frameworks (e.g., Jenkins, Ansible, Build Forge, Midvision).
  • Strong scripting experience (Python, Shell, PERL, JACL/Jython).
  • Deep understanding of cloud-native architectures, infrastructure-as-code, and DevOps best practices.
  • Hands-on experience with application servers and middleware technologies (IBM WebSphere, Apache Tomcat, Glassfish, Payara, WebLogic).
  • Strong grasp of the OSI model, system integration, and service-oriented architectures (SOA).
  • Familiarity with Windows, Linux, and IBM i (iSeries) environments.
  • Experience with application performance monitoring, disaster recovery planning, and high availability solutions.
  • Solid understanding of SSL, load balancers, DNS, and networking fundamentals.
  • Experience with testing and debugging tools (SOAP UI, LoadRunner, RFHUTIL, JUnit).
  • Familiarity with Agile methodologies and SDLC processes.
  • Strong documentation, architectural diagramming, and technical leadership skills.
  • Preferred Qualifications:
  • Background in insurance, financial services, or other regulated industries.
  • Experience with IBM MQ, Message Broker, DataPower, WSRR, and middleware security.
  • Familiarity with SQL and NoSQL databases (e.g., SQL Server, MySQL, Oracle).
  • Experience with application delivery controllers (e.g., Citrix NetScaler, F5).
  • Exposure to configuration management tools (Chef, Puppet, Ansible).

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