Overview
On Site
USD 80,000.00 - 115,000.00 per year
Full Time
Skills
Apache Flex
Application Support
Technical Support
Finance
Problem Solving
Debugging
ROOT
Knowledge Sharing
Software Deployment
Stakeholder Management
Collaboration
Scripting
Java
Root Cause Analysis
Incident Management
DNS
Dragon NaturallySpeaking
PL/SQL
Microsoft Operating Systems
Microsoft Windows Server
Operating Systems
Microsoft IIS
Load Balancing
Computer Networking
High Availability
Data Recovery
Dynatrace
Linux
BMC Control-M
Database
Performance Tuning
SQL
Management
Microsoft Azure
Cloud Computing
Storage
PaaS
Kubernetes
Agile
Software Development Methodology
Computer Science
Financial Services
Taxes
Health Care
Life Insurance
Job Details
Location: St. Paul, MN
In this position, you'll be based in the St. Paul office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
We give you a world of potential
Computershare has an exciting opportunity for a permanent full-time Application Support Engineer to join our Computershare Technology Services (CTS) team.
A role you will love
As one of the Application Support Engineers, you will be responsible for the technical support and maintenance of a broad suite of business, financial and operational applications specific to the Corporate Trust line of business within Computershare.
You'll be working within an Agile environment, providing technical incident and problem resolution for application issues and working closely with multiple support & development groups to improve and enhance business outcomes. To be successful in this role, you will require strong technical skills, curiosity, a passion for delivering quality solutions and the drive to continually improve the quality and speed with which we deliver value to the business.
Other key responsibilities include:
What will you bring to the role?
You have great interpersonal and stakeholder management skills and an ability to build strong working relationships. You also collaborate and communicate well, influence others, challenge effectively and respond well to challenge from others.
You'll also bring:
Bonus points if you have:
Rewards designed for you
Paid parental leave, flexible working and a caring and inclusive culture.
Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.
Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.
Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
Compensation. The typical base pay range for this role is $80,000-$115,000 USD.
#LI-Hybrid
In this position, you'll be based in the St. Paul office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
We give you a world of potential
Computershare has an exciting opportunity for a permanent full-time Application Support Engineer to join our Computershare Technology Services (CTS) team.
A role you will love
As one of the Application Support Engineers, you will be responsible for the technical support and maintenance of a broad suite of business, financial and operational applications specific to the Corporate Trust line of business within Computershare.
You'll be working within an Agile environment, providing technical incident and problem resolution for application issues and working closely with multiple support & development groups to improve and enhance business outcomes. To be successful in this role, you will require strong technical skills, curiosity, a passion for delivering quality solutions and the drive to continually improve the quality and speed with which we deliver value to the business.
Other key responsibilities include:
- Triaging and resolving software application issues, including software debugging, analysing performance and data anomalies and coordinating fixes.
- Utilising available monitoring and analysis tools to determine the health of the application and its environment, identifying and investigating deviations from normal operations
- Working with development and infrastructure teams, as well as external vendors to determine the root cause of issues
- Assisting in resolution of product issues through client/customer education
- Development of automated processes to replace manual tasks and reduce associated risk
- Delivering and supporting IT projects
- Completing system configuration
- Collaborating with individuals and teams to promote knowledge sharing
- Making use of metrics and telemetry to support communications to Development teams and stakeholders
- Analysing recurring system faults and errors, recommend solutions and identify areas where systems can be improved
- Automating manual, repetitive tasks related to software deployment and operations
What will you bring to the role?
You have great interpersonal and stakeholder management skills and an ability to build strong working relationships. You also collaborate and communicate well, influence others, challenge effectively and respond well to challenge from others.
You'll also bring:
- 5+ years' experience in a relevant IT related role
- Proven ability to troubleshoot scripts and applications in different languages such as Java, SQL etc.
- Proven ability to provide workaround resolutions, root cause analysis and major incident management
- Infrastructure experience, e.g. AD, DNS, Oracle/SQL, Windows Server Operating Systems, IIS, Load Balancing, Networking, High Availability, Data Recovery, Sumo Logic, Dynatrace, Linux & Control-M
- Understanding of data models and database structures using SQL
- The ability to work flexible hours as part of an on-call rotation
Bonus points if you have:
- Experience with performance tuning and troubleshooting of SQL queries or container environments
- Experience managing Azure Cloud environments - VNets, NSG's, Security centre, Storage blobs, PAAS services etc.
- Hands-on experience with OpenShift container environments and Kubernetes
- Understanding of the Agile SDLC and project methodologies
- Degree in Computer Science or related discipline
- Financial Services experience
Rewards designed for you
Paid parental leave, flexible working and a caring and inclusive culture.
Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.
Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.
Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
Compensation. The typical base pay range for this role is $80,000-$115,000 USD.
#LI-Hybrid
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.