Desktop Support Technician

Job Role: Desktop Support Technician

Location: Augusta, ME

(Onsite or Hybrid or Remote): Onsite 1 day in every 2 weeks, typically Wednesdays. Remote the rest of the time.

(Relocation Allowed or Relocation not Allowed): Relocation not Allowed.

Contract Duration: 12+ months with possible extension.

Full Job Description

We are seeking a proficient Windows Systems Support Specialist who excels in administering computer systems with minimal supervision. As part of our team, you will be responsible for a spectrum of tasks, including software uninstallation, repair, and updates, as well as troubleshooting and resolving operating system issues remotely. Acting as a liaison with vendors for technical support may also be required.

Responsibilities:

• Provide comprehensive desktop computer support.
• Install and manage application updates.
• Troubleshoot and resolve Operating System update failures.
• Remove unsupported or vulnerable software from users' computers.
• Ensure thorough documentation of all work for future reference.
• Adhere to established quality standards.
• Proficient in installing software patches and upgrades.
• Familiarity with remote technology and commands.
• Deliver accurate and timely status updates.
• Actively participate in team meetings and contribute to discussions.
• Collaborate effectively within a team environment.
• Excellent written and verbal communication skills.

Skills Required:

• Proficient in hardware and software troubleshooting.
• Strong customer service orientation.
• Self-motivated and able to work independently.