Onsite // Field Desktop Support (Clinical )

Onsite

Field Desktop Support (Clinical )

Full time

Syosset, NY

Description:

Care Field Services analysts provide on-site IT support for providers and practice managers in a clinical workspace operating as the face for IT.

Responsibilities:

Serve as the on-site escalation point for clinicians requiring technical assistance, using diagnostic techniques and tools.

Travel within a 50-mile radius to provide IT support and perform on-site troubleshooting.

Install and ensure operational status of workstations, printers, phones, fax machines, computers, and software applications.

Communicate effectively with customers and escalate unresolved issues to the next level of support.

Log and record issues and their resolutions, participating in an on-call rotation for after-hours support.

Provide technical expertise to end-users and assist in resolving hardware/software issues.

Diagnose, troubleshoot, and resolve problems involving operating systems, applications, and network configurations; replace parts as necessary.

Prioritize and manage workload independently while focusing on critical items, adapting to new technologies, and improving procedures as needed.

Coordinate new access needs and security changes with internal IT leadership, ensuring proper user ID and password communication.

Direct external contract resources for hardware installations/repairs as necessary, maintaining inventory and ensuring IT asset security.

Develop and maintain professional relationships with all internal and external customers.

Support the vision and values of client, complying with all policies and procedures.

Qualifications

Knowledge & Experience: Be proficient in oral and written communication

Have obtained skills in data analysis and solution development

Effective time and resource management

Strong deductive skills for system analysis and problem-solving

Ability to manage multiple high-pressure projects

Advanced proficiency with Microsoft Office, Windows OS, backup software, Cisco, SharePoint, HP hardware, and related technologies.

In-depth knowledge of PC hardware and peripherals.

Extensive experience with Windows OS, VPNs, Active Directory, Exchange, Cisco, Citrix, Data Migration, Imaging, and Backup solutions