IT helpdesk technician

  • San Mateo, CA
  • Posted 22 days ago | Updated 22 days ago

Overview

On Site
$0 - $0
Accepts corp to corp applications
Contract - W2
Contract - 2 Year(s)

Skills

Active Directory
Help Desk
Microsoft Office
Software Installation
Remote Management
Technical Support
Remote Support
Computer Hardware

Job Details

Location : San Mateo, CA (Onsite )

Duration : 2 years

Only Citizen on W2

IT Help Desk Technician

Scope of Work, Skills and/or Qualifications:

Serve as the first point of contact for customers seeking technical assistance over the phone, email, or in person.

Troubleshoot, diagnose, and resolve technical hardware and/or software issues.

Competency in providing technical support in MS Operating Systems, Active Directory, Microsoft Office 365 applications, Workday, etc.

Experience in providing desktop support including network connectivity and protocols, VPN, application installation, firmware updates, computer settings, browser configuration, etc.

Remote support knowledge in Zscalar, GlobalProtect, Falcon, or equivalent.

Working knowledge of identity management solutions such as Okta and ForgeRock.

Remote Management & Monitoring (RMM) software experience preferred.

Manage Help Desk tickets in a timely manner.

Provide quick resolution and excellent customer service.

Follow up with customers to ensure issues has been resolved.

Redirect unresolved issues to the next level of support personnel.

Keep record of service requests and incidents, and their resolution, in our ticketing system (FootPrints).

Maintain technical documentation on installation of software, configuration of hardware and problem troubleshooting.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.