Overview
Skills
Job Details
| Job Title: | Help Desk Analyst (Onsite) | ||||||||||||||||||||||||||||||||||||||||||||||||
| Location: | Hartford, CT | ||||||||||||||||||||||||||||||||||||||||||||||||
| Duration: | 12 Months+ | ||||||||||||||||||||||||||||||||||||||||||||||||
| Pay Rate: | $30/hr. on C2C / 1099 and $25/hr. on W2 all inclusive | ||||||||||||||||||||||||||||||||||||||||||||||||
| Note: | Candidate Must Be Local to CT
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| Job Description |
SCOPE OF WORK The agency needs to engage the service of a Help Desk Technician consultant position. The candidate will provide telephone and remote control support for level one computer issues and participate in the processing and maintenance of DCF User Administration forms. A primary focus of this candidate will be receiving forms for agency staff, verifying completeness, making necessary changes to system administration and proper retention of the forms. Attention to detail and ability to follow protocols is essential. Communication with agency supervisors and other agencies is required.
POSITION ROLE AND DELIVERABLES We currently need a Help Desk Technician to provide level one technical support and to process agency user forms for user moves, adds and changes. The home location will be the central office in Hartford. Attention to detail and maintaining a customer focus is essential. The Technician will need to provide responsive support to agency end users and escalate as necessary. The incumbent will need to be able to review forms for completeness and assist customers with properly completing the forms. They will follow agency procedures for creating and modifying user accounts on various agency systems. Some interaction with other state agencies will be required to complete the required processing. | ||||||||||||||||||||||||||||||||||||||||||||||||
| Top Skills & Years of Experience | REQUIRED SKILLS AND EXPERIENCE A minimum of one (1) year of prior experience demonstrating the following knowledge and skills:
It's highly desirable that the candidate also have:
Skill Matrix
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| Recruiter Details: | Name : Anjali at gsksolutions dot com Contact : Eight three two - Two one nine - Three two six three |
About US:
GSK Solutions Inc. is a premier information technology services company dedicated to delivering exceptional consulting solutions and staff augmentation to our valued clients. With an unwavering commitment to quality, timeliness, and budgetary considerations, we consistently strive to exceed client expectations, building a strong reputation through our reliable execution. Our expertise spans commercial and custom product development, covering information security, software development, consulting, and IT audits. We excel in managing critical, time-sensitive projects for Fortune 500 clients nationwide, ensuring their success is always at the forefront of our mission.