Overview
Remote
$60 - $62
Contract - W2
Contract - 12 Month(s)
Skills
HP Service Manager
ITSM
ITIL
ServiceNow
ITIL Certification
IT ServiceManager
Job Details
Responsibilities:
- Manage Day to Day activities for the legacy ITSM tools team
- Conduct Bi-Weekly KanBan Stand Ups
- Facilitate Support for the ServiceManager Upgrade (Leveraging external vendor and internal team members)
Accountable for:
- Coordinating Resources to resolve incidents around the legacy tools
- Coordinating resources to mitigate any identified security incidents and vulnerability remediation for the legacy tools.
- Facilitating the Archiving of the ticket tools into a repository. This will be required to obtain audit information for future audits that involve the legacy ITSM tools.
Education & Requirements:
- Bachelor's degree required in Computer Science, Engineering, Technology
- ITIL Certifications Required v3
- Extensive knowledge in ITSM processes, IT Service Management Tools
- 5+ years of support and management of HP Service Manager
- 2 years of leadership / management experience
Preferred Requirements:
- ServiceNow platform support experience; transition experience from HP Service Manager to ServiceNow
- ITIL Certification v4
- MBA degree
- 5+ years of leadership / management experience
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