Overview
Skills
Job Details
Our client is seeking a skilled IT Digital Adoption Analyst to join our Global Technology Solutions team. Reporting to the Sr. Manager of GTS Adoption and Community Enablement, you will play a key role in enhancing user experience across enterprise applications by designing and implementing guided support using WalkMe. Your responsibilities will include collaborating with application owners to create onboarding tools, driving user engagement, and providing expert training and support on digital adoption best practices. The ideal candidate holds a diploma in IT (or related field), is a Certified WalkMe Builder, and brings 3+ years of experience in a similar role. Proficiency with Windows 11, Office 365, and familiarity with enterprise systems like SAP, Workday, Ariba, and Veeva is essential. Join us in transforming digital experiences and empowering users
location: Emeryville, California
job type: Contract
salary: $95 - 115 per hour
work hours: 9am to 5pm
education: Bachelors
responsibilities:
? Collaborate with application owners to understand their needs and goals for digital adoption, ensuring they leverage WalkMe effectively in their applications.
? Design and implement Guided Help functionalities, including tooltips, visual cues, onboarding task lists, and on-demand resources, seamlessly integrated into user workflows.
? Provide expert support in utilizing WalkMe to improve user engagement, reduce learning curves, and enhance productivity across key workflows.
? Train and educate application owners and their teams on best practices for utilizing WalkMe, creating documentation and resources to support ongoing learning and usage.
? Monitor and analyze the effectiveness of digital adoption initiatives, providing insights and recommendations for continuous improvement.
? Act as a liaison between application owners and technical teams to troubleshoot issues and ensure optimal configuration and performance of WalkMe solutions.
? Stay current with WalkMe features, updates, and industry trends to provide innovative solutions and maximize the value of digital adoption tools within BeiGene.
Essential skills of the job:
? Proven experience in designing and implementing user guidance and onboarding solutions in a digital environment.
? Strong analytical skills with the ability to measure and report on the effectiveness of digital adoption strategies.
? Excellent communication and interpersonal skills, with the ability to convey technical information effectively to non-technical stakeholders.
? Strong problem-solving skills and a proactive approach to addressing challenges.
? Ability to work collaboratively within a team and manage multiple initiatives simultaneously.
qualifications:
Education/Certifications/Experience:
? You have a diploma in IT or similar.
? Certified WalkMe Builder
? 3+ years of experience as a Digital Adoption Analyst (or similar)
? Fluent English
skills: Computer Skills: Windows 11 and Office 365. Familiarity with common enterprise applications such as SAP, Workday, Ariba, Veeva.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
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