Data Center Tech Support

Job Title: Data Center Tech Support

Location: Dallas, TX (Day 1 onsite)

Duration : 11 Months

Interview Mode : Video

This is an onsite job . location is Dallas, TX.. this job requires to work on weekends (Saturdays and Sundays). workdays would Friday, Saturday, Sunday, Monday and Tuesdays.

Job Description :

Requirement

The Data Center Tech support is responsible for providing first-level hands n feet support for data center operations, including incident management, hardware monitoring, basic troubleshooting, and hands-on assistance with server, storage, and network equipment.

Key Responsibilities:
Ensure the smooth functioning of day-to-day activities within the data center environment.
Monitor data center infrastructure and environmental conditions (power, temperature, humidity, security system, etc.).
Perform routine checks and walk thorough on servers, storage, and network devices.
Assist in sharing network device console, iLO management console, hardware installation, decommissioning, device and rack cabling, and basic maintenance tasks.
Excellent troubleshooting and problem-solving skills
Coordinate with technical support team for issue resolution and change implementations.
Coordinate with Data Center service provider and logging the Remote Hand Support tickets and follow up till closures.
Maintain accurate data center documentation of equipment, incidents, and procedures.
Ensure compliance with physical security and access control policies and escort the vendor and visitors to the DC with valid scope.

Required Skills & Qualifications:
Diploma in computer science, IT, or related field.
Basic understanding of server hardware, networking, and operating systems.
Familiarity with ITSM tools and ticketing systems.
Strong attention to detail and willingness to work in a 24/7 shift environment.
Good communication and teamwork skills.