Head of Engineering Support - USDS (Multiple Positions)

  • San Jose, CA
  • Posted 22 hours ago | Updated 9 hours ago

Overview

On Site
USD 388,918.00 - 438,000.00 per year
Full Time

Skills

Engineering Support
Video
SAFE
FOCUS
Privacy
Service Level
BMC Remedy
Productivity
Mentorship
Computer Science
IT Management
Data Science
DevOps
Software Development Methodology
Continuous Integration
Continuous Delivery
Python
Writing
Bash
Scripting
Data Security
Recruiting
Insurance
Life Insurance
LOS
Management
Information Technology

Job Details

Responsibilities

About TikTok U.S. Data Security TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security ("USDS") is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more. Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. About the Team Our team plays a crucial role in ensuring the company's success. We seek people who are willing to learn and put in the effort to solve problems. Our challenges are not your regular day-to-day problems - you'll be part of a team that's developing new solutions to new challenges. It's working fast, at scale, and we're making a difference. We are looking for talents to join us on this exciting journey! Responsibilities Lead, support, and manage multiple engineering teams across all phases of design, development, and deployment for software products and services. Maintain services to meet service-level-agreements (SLAs) or service-level-objectives (SLOs) by measuring and monitoring availability, performance, and overall system health. Guide teams in improving internal and external procedures and protocols to identify and remedy issues, better efficiency and performance, and diligently monitor deliverables. Provide technical guidance to team members and enhance technical capabilities. Introduce new techniques and methods to improve team productivity. Help solve engineering problems and contribute to creative solutions. Make a reasonable working plan for the team to achieve the goals of better quality. Mentor junior-level team members.

Qualifications

Qualifications Must have a Master's degree or foreign equivalent degree in Computer Science, Engineering (any), Information Technology, Information Systems Management, Data Science, or a related field, and 3 years of related work experience; OR a Bachelor's degree or foreign equivalent degree in Computer Science, Engineering (any), Information Technology, Information Systems Management, Data Science, or a related field, and 5 years of post-bachelor's, progressive related work experience. Of the required experience, must have 3 years of experience in each of the following: Interfacing directly with business leaders and stakeholders to present product or project documents, including strategy, timelines, and status documents; Designing and automating the end-to-end DevOps ecosystem, including the SDLC from inception to design, deployment, operation, and refinement; Developing CI/CD tools in Python and writing automation Bash Shell scripts; Applying data visualizations to develop strategy and leverage quantitative and qualitative insights to drive business growth; and Identifying, recording, resolving, and documenting software bugs, including tracking bugs and test metrics. Travel Requirement: Domestic Travel required up to 10%. Employer: TikTok U.S. Data Security Inc. Type: Full time, 40 hours/week Location: San Jose, CA Salary Range: $388918 - $438000 per year To Apply, click the apply button below. Contact if you have difficulty submitting resume through the website. TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at #IND-DNI

Job Information

[For Pay Transparency]Compensation Description (Annually)

The base salary range for this position in the selected city is $388918 - $438000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.