Overview
Skills
Job Details
Location: Cupertino, CA (5x/ week onsite)
Duration: 11 months
Study Facilitation Support Executive
Facilitate and moderate in-person user studies with complex, detailed, and dynamic protocol
· Gather system data from test devices according to study protocols to assess system performance and determine if user studies are necessary
· Provide a positive, high-energy experience for all participants
· Ensure appropriate participant compliance with relevant study protocols, documenting any protocol deviations or study issues
· Gather quantitative data from study devices and equipment, validating the fidelity of captured data
· Track study progress and participation metrics, provide timely updates and proactively raise any study-related issues and challenges that may arise
· Communicate day-to-day results, statuses and issues pertaining to User Study & Data Collections Projects
· Prepare, troubleshoot, and maintain study device/equipment for data collection efforts
· Set up and break down study session areas daily
· Oversee study environment setup and communicate maintenance needs accordingly
· Install software, use SSH/terminal/command line to enable systems, and perform basic troubleshooting on development consumer electronics
· Manage user study participant correspondence, recruitment, and scheduling
· Discuss data collection plans, issues and next steps with data consumers
· Proactively work with data consumers to streamline and improve data collection processes
· Assist with basic data processing and visualizations
· Distribute surveys, review, and collect survey responses and other feedback
· Support additional user study data collection efforts
· Flexibility to run study sessions between 7:30am - 6:30pm while normal schedule will be 8.30 am to 5.30 pm, as needed by the program
· Cupertino service may require staying outdoors for extended periods of time (4-6 hours) on some days
Education & Experience
· BS in Computer Science (or related major) with 2+ years of experience required; MS preferred.