Audio Visual System Designer (Pre-Sales)

Job Description: 

Job title: Audio Visual Pre-Sales System Designer/Engineer

Job type: Full-time/Permanent

Location: Durham, NC/Hybrid (Relocation assistance will be provided)

Essential Functions:

• Design customer-centered AV systems with attention to detail, timeliness and accuracy that ensure satisfaction and sustainability within the client environment
• Partner with Account Team to effectively assess customer needs
• Provide Account Team with technical advisement and brainstorming during pre-sale opportunities and attend client meetings as appropriate
• Provide consistent customer service during any client interaction, reinforcing confidence both in capabilities and our trustworthiness to deliver on a commitment of excellence
• Maintain effective 2-way communication with Project Manager regarding expectations and status of projects; adhere to design timelines, proactively identify and address potential challenges
• Collaborate with post-sales designer to ensure accurate drawings and design intent
• Contribute to the ongoing development of our templates, methodology, and innovation efforts
• Support accurate and sustainable asset management as requested.
• Actively seek and demonstrate continuous growth in knowledge of current and new technologies relevant to product and service offerings and strategic vision.
• Attend relevant external trainings and learn from Level II Design teammates throughout the year as a continuing education process
• Achieve and maintain entry level DSP, CTS, DMC-E, Dante, and XTP-E certifications as applicable
• Develop proficiency across DSP environments and multiple lines of equipment.
• Provide advice to teammates as needed and relevant, including onsite support to install and service teams.
• Update Dtools equipment catalog as needed.
• Support Level II Design teammates with design for network infrastructure, as needed
• Maintain compliance with company administration responsibilities such as submitting weekly time and expense reports via ConnectWise.
• Other duties as assigned

Competencies:

• Cross-functional collaboration
• Critical needs assessment and creative problem solving
• Technological innovation
• Client engagement
• Curiosity and learning mindset to effect continuous improvement
• Self-motivated team player who takes initiative to solve problems as appropriate

Required Qualifications:

• Demonstrated success delivering on-target with quantifiable results and customer satisfaction
• 3+ years of experience designing a variety of commercial AV systems in various markets (i.e. education, healthcare, government, corporate, etc)
• 4-year degree in electrical engineering, computer engineering, or computer networking or relevant experience.
• CTS certification or completion of CTS certification within 6 months of hire
• Preferred CTS-D certification.
• Preferred entry level DSP, DMC-E, Dante, and XTP-E certifications
• Preferred familiarity with connectwise (ERP system)
• Able to apply basic network design principles
• Ability to get approved access to healthcare systems (credentialing)
• Hybrid position must be able to commute to office 3 days per week
• Direct client interaction experience