Salesforce Technical Architect

Overview

On Site
Full Time
Part Time
Accepts corp to corp applications
Contract - Independent
Contract - W2

Skills

Salesforce Technical Architect
health cloud
Agentforce / Agent Workspace
Service Cloud
Omni-Channel
Voice
Live Agent
and Einstein AI features

Job Details

Skill Matrix


Skills

Years of Exp

Year lastly Used

Rating Out of 10

Salesforce Technical Architect

health cloud

Agentforce / Agent Workspace

Service Cloud, Omni-Channel, Voice, Live Agent, and Einstein AI features.

Salesforce Technical expert who has very deep Salesforce health cloud knowledge and experience with the understanding of Agentforce.

15+ years of Salesforce experience, with at least 8+ years as a Technical Architect.

Proven experience with Service Cloud and Agentforce / Agent Workspace.

Deep understanding of Omni-Channel routing, Einstein Bots, Voice, and Live Chat.

Experience in Case Lifecycle Management, Macros, Quick Text, and productivity tools.

Strong knowledge of Salesforce APIs, Apex, Lightning Web Components (LWC).

Familiarity with Salesforce Data Model, Security, and Sharing rules.

Excellent communication, presentation, and stakeholder management skills.

Lead the architecture, design, and delivery of Salesforce Agentforce solutions including Service Cloud, Omni-Channel, Voice, Live Agent, and Einstein AI features.

Thanks & Regards,

Shilpa

US IT Recruiter

TekLeaders Inc

5151 Headquarters Dr. Suite 105

Plano TX 75024

Mob:

Email:

tekleaders.com

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.