Tech Bar Implementation Lead

Tech Bar Implementation Lead

Position s key accountabilities:

• Collaborate and engage with LoB on IT related matters.
• Manage IT Equipment resources for onsite team
• Assist and collaborate in IT project implementation as assigned by Manager or IT Operations manager
• Collaborate with other locations like HQ where Tech Bar is already setup in order to align with the Global Tech Bar setup.
• Work Agile with Kanban for all assigned planned tasks and participation in stand-ups
• Ensure and work in compliance with client principles, relevant SOPs & legal laws.

Nature and scope of key accountabilities

• Create and track the project plan for Tech Bar implementation.
• Provide daily, weekly and monthly updates on the progress of Tech Bar implementation plan.
• Work closely with Client regional IT lead and other client stakeholders in proactively providing all requirements from facilities, IT and Security standpoint.
• Determine the status of equipment for re-use or retirement and follow respective processes.
• Handle the removal of laptops from backend systems prior to reimaging.
• Oversee the reimage process, post-completion inventory, and storage.
• Coordinate the repair process for devices identified as re-use eligible but needing repair.
• Manage equipment ready for retirement and disposal.
• Communicate with relevant personnel regarding laptops associated with employee separations.
• Support Desktop Support team with break/fix replacement units and new hire setups.
• Monitor stock levels of all equipment and communicate with procurement technician for restocking needs.
• Conduct regular self-audits and adhere to standard control reports.
• Handle ad-hoc report requests from the client.

Purpose and subject of interaction with internal/external customers and key contacts

• Provide IT services and solutions to staff and management.
• When authorised, manage the relationship with vendors and partners
• Improve operational effectiveness.
• Optimise existing services based on user feedback.
• Ensure proper workload distribution amongst the IT supporters.

Education requirements

• Degree in IT preferred or 5+ years of relevant experience
• Fluent in oral and writing in English.
• Experience with ITSM tools like ServiceNow preferred

Work experience :

• Experience of managing teams
• Project management experience
• Strong knowledge of IT equipment and inventory management practices.
• Excellent communication and teamwork skills.
• Strong problem-solving and decision-making abilities.
• Good presentation skills
• Experience working in an international environment is an asset
• Previous experience working in a 24/7 organization & willingness to travel on regular basis
• Experience with KCS is an asset
• Knowledge of AGILE working method

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.

Compensation and Benefits

A candidate s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year