Overview
On Site
Hybrid
Depends on Experience
Full Time
Skills
Data Integrity
Legal
Regulatory Compliance
Management
System Testing
Data Mining
Quality Control
Auditing
Billing
Multitasking
Root Cause Analysis
Communication
Organizational Skills
SAP
Salesforce.com
SAS
Python
Tableau
SLA
Process Improvement
Focus Groups
Data Analysis
Energy
Collaboration
Teamwork
Effective Communication
Military
Job Details
If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online.
Job Summary
This position is responsible for providing support for various systems to ensure accuracy and data integrity of the Commercial and Industrial (C&I) contracts. This position will establish and maintain methodologies to ensure on-going accuracy and integration of processes. This position will identify, diagnose and resolve critical system or process gaps. The position will collaborate with key stakeholders in streamlining and process improvements to minimize manual work. This position serves as a SME to provide an escalation path for other team members and departments for direction/guidance. This position will participate and serve as a Support representative in multi-departmental meetings.
Job Description
Key Accountabilities
Maintain and troubleshoot various processes
Perform audit within systems to ensure accuracy and data integrity
Generate ad hoc reports from production and various systems on demand
Identify, diagnose and resolve critical issues
Identify and implement process improvements
Direct/guide team on complex issues
Serve as Support Representative in multi-department meetings as needed
Partner with Legal, and business leaders to maintain regulatory requirements and compliance.
Identify process improvements and make recommendations to management as well as partner with technical personnel for implementation of improvements
Support day to day activities to ensure accurate contract set up, on time enrollments, drops, etc..
Intermediate system testing to include data mining and/or scenario set-up. Partnering with IT for correction and defects.
Perform other duties as assigned
Education, Experience, & Skill Requirements
4-6+ years of work-related experience such as QC, audit, billing, operations
Ability to multi-task
Data analysis between various systems such as SAP and Salesforce
3-5+ years developing and analyzing large-scale customer information
Root cause analysis
Strong communication and organizational skills
Advanced skill in computer software applications such as MS Office products, SAP, Salesforce
Additional basic skill in software applications such as SAS, Python, Tableau, etc. preferred
MWNE energy experience and knowledge, preferred
High school diploma or equivalent
Key Metrics
Support departmental SLA's and work queue achievement
Maintain qualitative and quantitative measurements related to departmental goals
Identify and implement process improvements
Ability to effectively contribute to and lead small work groups, process teams and focus groups
Complete large data analysis as assigned.
Work specialized projects as assigned.
Identifying system defects and partnering with IT for correction.
Work specialized projects as assigned.
Identifying system defects and partnering with IT for correction.
Job Family
General Services
Company
Energy Harbor LLC
Locations
Downtown Operations Center
Ohio
We are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication. If this describes you, then apply today!
If you currently work for Vistra or its subsidiaries, please apply via the internal career site.
It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.
If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us at to make a request.
Job Summary
This position is responsible for providing support for various systems to ensure accuracy and data integrity of the Commercial and Industrial (C&I) contracts. This position will establish and maintain methodologies to ensure on-going accuracy and integration of processes. This position will identify, diagnose and resolve critical system or process gaps. The position will collaborate with key stakeholders in streamlining and process improvements to minimize manual work. This position serves as a SME to provide an escalation path for other team members and departments for direction/guidance. This position will participate and serve as a Support representative in multi-departmental meetings.
Job Description
Key Accountabilities
Maintain and troubleshoot various processes
Perform audit within systems to ensure accuracy and data integrity
Generate ad hoc reports from production and various systems on demand
Identify, diagnose and resolve critical issues
Identify and implement process improvements
Direct/guide team on complex issues
Serve as Support Representative in multi-department meetings as needed
Partner with Legal, and business leaders to maintain regulatory requirements and compliance.
Identify process improvements and make recommendations to management as well as partner with technical personnel for implementation of improvements
Support day to day activities to ensure accurate contract set up, on time enrollments, drops, etc..
Intermediate system testing to include data mining and/or scenario set-up. Partnering with IT for correction and defects.
Perform other duties as assigned
Education, Experience, & Skill Requirements
4-6+ years of work-related experience such as QC, audit, billing, operations
Ability to multi-task
Data analysis between various systems such as SAP and Salesforce
3-5+ years developing and analyzing large-scale customer information
Root cause analysis
Strong communication and organizational skills
Advanced skill in computer software applications such as MS Office products, SAP, Salesforce
Additional basic skill in software applications such as SAS, Python, Tableau, etc. preferred
MWNE energy experience and knowledge, preferred
High school diploma or equivalent
Key Metrics
Support departmental SLA's and work queue achievement
Maintain qualitative and quantitative measurements related to departmental goals
Identify and implement process improvements
Ability to effectively contribute to and lead small work groups, process teams and focus groups
Complete large data analysis as assigned.
Work specialized projects as assigned.
Identifying system defects and partnering with IT for correction.
Work specialized projects as assigned.
Identifying system defects and partnering with IT for correction.
Job Family
General Services
Company
Energy Harbor LLC
Locations
Downtown Operations Center
Ohio
We are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication. If this describes you, then apply today!
If you currently work for Vistra or its subsidiaries, please apply via the internal career site.
It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.
If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us at to make a request.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.