Overview
Skills
Job Details
Line Support Technician
4 days onsite Russells Point, OH
Shift Timings: "A Shift " 5:30 am to 2 pm ET
There may be some flexibility needed to cover B or C shift
Line Support Technician to maintaining the overall stability of Tier I (Production Critical) Line Applications and equipment by following documented processes to return to normal operations or to diagnose the situation and escalate to appropriate support group if and when incidents occur.
Daily Tasks Performed:
Plant floor client and end-user desktop, application, and network support for all Tier 1 computer systems
Interaction with plant floor users and clients (in order to understand production line processes and customers)
Support projects such as technology upgrades\implementations of Tier 1 computer systems
Review, understand and react to various monitoring systems for Tier 1 computer systems
What will this person be working on
IT Management: provide updates/status, receive direction, problem escalation, obtain approvals and/or feedback, contributing to the setting and tracking of mid-term strategies, process status and evaluation
Other Staff: Assist with upholding established policies and standards. Assist with executing established processes/procedures
External Suppliers: develop understanding of changing technology landscapes, applicability for adoption within company.
Experience
Education: Completed post-secondary education in Computer Science or equivalent related experience
Experience supporting computer applications and end-user computing devices
Experience supporting Windows 7/10, Active Directory, LAN/Networking
Experience using MS-Office, and problem ticketing applications
Experience executing processes on an AIX/UNIX environment
Experience managing 2nd level support calls (Level 1)
Experience managing 3rd level support calls (Level 2)
Demonstrated hardware troubleshooting for printers, scan guns, desktop PCs/laptops, handheld devices
Preferred general functional knowledge of GALC/ALC systems and associated business processes/systems
Ability to follow and document processes
Ability to adapt/learn in a changing environment
Experience with general IT processes and development methodologies
Solid analysis, proven problem solving and decision-making skills
Good time management and prioritization skills
Strong communication skills both verbal and written