Sr Analyst I Cybersecurity Analytics Consulting

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview
This significant growth is driven by projected increases in operational workload due to new client acquisitions, expanded monitored assets, and a rising volume of cyber threats. Without this expansion, the team faces severe risks including decreased service quality, increased analyst burnout, a compromised security posture, and potential non-compliance with SLAs. Therefore, a proportional increase in personnel is imperative to maintain effective security operations, ensure prompt incident resolution, and support the organization's strategic growth while safeguarding our assets.
Job Description
Tier 1 Entry Level - Security Operations Center Technical Support (STS) Analyst I

The STS Analyst I is an entry-level position within the security operations center and is responsible for addressing SOC monitoring technical issues and customer technical inquiries. The STS Analyst I is responsible for providing effective technical administration through triage, investigation, communication, and reporting. Under the direction of STS team manager, the STS Analyst I will review and process technical requests from various security ticketing systems and will communicate with customers regularly. The STS Analyst I will provide recommendations for tuning, playbooks, and orchestration. As well as serve as a strategic cybersecurity guide for all post-sales activity for onboarding customers.

What You'll Do:

• Triage, analyze, assist, and remediate customer technical inquiries from ticketing systems and/or phone
• Assist in onboarding new ActiveEye monitoring customers
• Provide cyber-related guidance for new customer implementations
• Identify opportunities for process improvement
• Engage with customers at all levels of their organization, from the front lines of the SOC to the C-suite.
• Research customers' technical issues in a timely manner and follow up with recommendations and action plans.
• Escalate customer issues to senior engineers and /or management when appropriate.
• Maintain control of the overall resolution for any escalated case, leading cross-functional groups as needed.
• Maintain written knowledge base content to capture new learning for reuse throughout the company and user base.
• Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications.
• Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
• Drive support cases to ensure issues are being resolved in a timely manner

Preferred Qualifications and Skillset

• Ability to investigate and evaluate network traffic, read and interpret logs and packet captures
• Knowledge of computer security/networking concepts
• Familiar with SIEM or similar security tools
• Familiar with managing & analyzing alerts from security tools such as firewalls and IDS/IPS systems
• Familiar with interpreting and analyzing vulnerability scan results
• Able to become proficient with Windows/Linux-based command line
• Able to become proficient with various monitoring software such as Carbon Black, Crowdstrike, Cortex, etc.
• Critical thinking and analytical skills
• Good written and oral communication skills
• Familiar with AWS, Azure, or Google Cloud Platform
• Bachelor's Degree or related experience
• SEC+ certification or ability to obtain within 6-12 months of hire

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

Target Base Salary Range: $70,000-$80,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• Bachelors Degree and/or 3+ years of relevant experience
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.