Oracle CC&B Functional Analyst

Overview

Hybrid
Depends on Experience
Full Time
25% Travel

Skills

Communication Skills
Information Systems
Oracle
Strong Communication Skills
Writing
computer science
management information systems
planning
QA
Oracle CC&B
Customer Care & Billing
CC&B

Job Details

QUALIFICATIONS List the minimum requirements to be considered for this position.

Education / Experience / Background

Bachelor's Degree in Business (Master s degree in the same field preferred), Computer Information Systems, or a related field with 3 years of experience in a computer science, technology service, or management information systems environment at a minimum 4+ years of experience in Applications implementation or lifecycle development; demonstrated experience in planning, documenting, validating and testing technical solutions 2+ years of supporting nightly batch operation

Knowledge / Skills / Abilities

Proficiency with Oracle CC&B Application (required - 2 years minimum) Proficiency with Customer & Field Service modules (preferred) Experience with Mobile Workforce Management integration (preferred) Experience with external customer facing website integration (preferred) Experience with application upgrades (preferred) Experience in working within Agile and Waterfall methodologies, and a hybrid of the two Experience with QA testing, ideally leading the functional side of testing Knowledge of IS Change Control Process Experience working with offshore resources and coordinating with vendors Knowledgeable in the areas of business covered by the assigned application modules Strong Communication Skills, both Oral and Writing that result in documented user requirements Experience in documenting process, work, user, integration flows Ability to carry out small to medium complexity projects related to the configuration of the application supported. May sometimes require the assistance of a more experienced analyst to complete tasks associated with complex projects