IT Support Specialist :: Washington, DC

Overview

On Site
Depends on Experience
Contract - W2
Contract - 12 Month(s)

Skills

IT Support

Job Details

SCOPE OF POSITION

The IT Support Specialist delivers compre-
hensive IT help desk and technical support

across OTA s global footprint.
Responsibilities span hardware, software,
network, cybersecurity, email systems, and
equipment logistics. Duties may include
but are not limited to:

Hardware, software, and network sup-
port for global staff

Governance and information

assurance/cybersecurity to ensure com-
pliance with government-wide cyber-se-
curity directives and FISMA compliant

reporting, as well as enterprise initia-
tives like cyber hygiene scans and data

loss prevention
IT service delivery to include remote

technical support such as device trou-
bleshooting, patching, IT asset provi-
sioning, software/hardware mainte-
nance, Audio/Video equipment, trou-
bleshooting M365 and other software is-
sues, and managing IT inventory

Email support, including account cre-
ation, updates, deletions, and archiving

IT equipment support, maintenance, re-
pair, and replacement of IT assets

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