Senior Engineer - SCCM

Job#: 2083802

Job Description:

Our client is looking for a Senior Systems Engineer on their Client Engineering team.

The ideal candidate will be comfortable thriving in ambiguity and have the flexibility to succeed in a fast-paced, changing environment. This role will be managing a wide range of devices and operating systems, including Windows, Mac, iOS, Linux. In addition, the engineer will collaborate with other technical teams to triage support tickets and serve as a service desk request escalation point.

The role requires knowledge of standard IT best practices, policies, and procedures, which include, but are not limited to IT security, computer operations, and change management. The ideal candidate will hold themselves and others to a high bar on providing the first-class service. A technical mindset, and the willingness and ability to explain technical concepts to those who are less technical is essential to this role.

Requirements:

• 5-10 years of experience
• SCCM Current Branch experience (2-5 years)
• Cloud Application Management/Configuration
• Proven ability to document process
• Experience working with L1/L2 teams
• Technical Training, degree, or Industry Certifications
• Experience in Retail Services technical support a plus

Technical Requirements

Requirements:

• Operating Systems:
• Windows 10/11
• MacOS
• Linux (Plus)
• Understand deployment methodologies for the above Operating Systems
• SCCM CB Management
• Proven experience managing patching
• Building applications/packages for deployments
• Understanding of Co-Management (Intune)
• Operating System Deployment (OSD)
• Microsoft Office Deployment and updating best practices
• Active Directory
• Azure AD
• On-Prem Active Directory experience
• Group Policy
• Must understand the best practices around building and maintaining GPO in both a corporate and retail environment.
• Management of Client Systems
• Endpoint Management experience
• Microsoft Endpoint Manager
• Workspace One
• Software Deployments Tools
• Technologies currently used:
• System Center Configuration Manager Current Branch
• Workspace One
• AirWatch
• Scripting experience
• PowerShell
• REST/API (must understand concept of using this methodology)
• Documentation of process
• ITIL Training or Knowledge.
• Proven ability to troubleshoot issues to resolution, and able to provide root cause documentation.
• This includes developing new process and documentation to be used by L1/L2 teams
• Excellent written documentation skills (proficiency in English, good grammatical skills) and experience producing user-facing as well as IT documentation
• EEO Employer
• Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.