IT Technician

Location: Atlanta< GA

Employment Type: Contract

About Our Client

Our client is a leading professional services organization that provides critical support to professionals in the legal industry. With a commitment to excellence and innovation, they maintain a strong reputation for delivering high-quality services to their clients. The organization values technical excellence, customer service, and continuous improvement, creating an environment where IT professionals can make a meaningful impact on daily operations.

Job Description

We are seeking a highly motivated and skilled IT Technician to provide exceptional customer and technical support to employees across the organization. In this role, you will be the frontline technical resource, ensuring that end-users have the tools and support they need to perform their work efficiently. Your day-to-day responsibilities will include providing hands-on deskside support, troubleshooting technical issues via phone, and maintaining various systems including Windows operating systems, AV equipment, and legal-specific applications.

The ideal candidate is passionate about solving technical problems, enjoys helping others succeed with technology, and thrives in a fast-paced professional services environment. You will collaborate closely with other IT team members to ensure optimal system performance and will play a vital role in maintaining business continuity through participation in on-call emergency support rotation.

This position exists to ensure smooth operation of IT services that are critical to the organization's daily operations, directly impacting employee productivity and client service delivery.

Duties and Responsibilities

• Provide in-person, on-site deskside support for desktops, laptops, and peripherals, ensuring swift resolution of hardware and software problems.
• Troubleshoot and resolve technical issues via Zoom Phone, offering support for software and hardware queries primarily for Windows operating systems.
• Assist with the installation, configuration, and maintenance of Windows operating systems to ensure optimal performance.
• Support and troubleshoot Zoom video conferencing systems and AV equipment to ensure smooth meetings and video calls.
• Troubleshoot and resolve issues related to networked printers, scanners, and other office peripherals.
• Provide support for legal-specific applications such as NetDocuments, addressing user questions, configurations, and software-related issues.
• Install and manage software updates for operating systems, legal applications, and other software.
• Provide training and guidance to employees on the effective use of technology, tools, and software.
• Maintain detailed logs of technical issues and resolutions in the help desk system, ensuring all support actions are properly documented.
• Work closely with other IT team members to address escalated issues and optimize overall system performance.
• Participate in a 24/7 on-call rotation for emergency support.

Required Experience/Skills

• Minimum of 4 years in end-user support, preferably in professional services environments (legal, accounting, or medical).
• Proven experience as an IT Technician or in a similar support role.
• Proficiency with Windows operating systems (Windows 10, 11).
• Strong understanding of Microsoft Office applications.
• Expert knowledge of PC hardware and peripherals.
• Familiarity with Zoom video conferencing and AV systems.
• Excellent communication and customer service skills, with the ability to convey technical information to non-technical users.
• Ability to handle multiple tasks and priorities in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Ability to perform various physical activities as required for on-site support.

Nice-to-Haves

• Experience with legal software applications such as NetDocuments.
• Personal interest in supporting professional services environments.
• Experience working in a law firm, accounting firm, or medical practice setting.

Education

• Bachelor's Degree in Computer Science or equivalent experience preferred.

Pay & Benefits Summary

Competitive compensation package commensurate with experience.

Apply Now!

Join our client's team and make a direct impact on the productivity and success of their organization. If you're passionate about technology support and customer service, we want to hear from you!

IT Support | Help Desk | Technical Support | Windows Support | End User Support | Deskside Support | IT Technician | Professional Services IT