Social Media Coordinator (Video, Video Production, Social Media Marketing, Emplifi)

Job Title: Social Media Coordinator 9 months contract Hybrid (2 days work from home and 3 days onsite)

Job Description:
Manage end-to-end social media ticketing in Smartsheet for professional content, ensuring timely creation and approval.
Support pet-parent content ticketing with agency partners to route and approve content efficiently.
Collaborate with internal and external stakeholders to ensure content goes through Claims and Risk approval processes.
Assist Content Manager with intake of new content requests for quarterly content planning.
Help coordinate quarterly Strategic Alignment Meetings (SAMs) and monthly Content Kickoff meetings.

Support video production by:
Reviewing scripts and securing internal approvals.
Scheduling rooms, internal talent, and managing logistics.
Coordinating with external partners (e.g., clinics, shelters).
Developing shoot timelines with agency partners.
Preparing community responses aligned with video scripts.
Attending and supporting video shoots.
Maintain and update content calendars (professional and pet-parent) in collaboration with the Social Media Ecosystem Manager.
Assist with ticketing for in-the-moment concepts and support process documentation.

Required Qualifications:
2 4 years of experience in social media marketing or related field.
Strong understanding of platform-specific social media and video content formats.
Proven experience managing video production for social media.
Strong script-writing, communication, and organizational skills.

Preferred Qualifications:
Experience with Smartsheets and Google Suite (Sheets, Slides, Forms).
Familiarity with social media tools like Emplifi.