Desktop Support

1. 
   Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, PDAs, iPhone/iPad & other Smart Devices
   2. Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
   3. IMACD function including installation and decommission
   4. Backing up and restoring user data, settings and associated systems administration activities
   5. Assist ServiceDesk/Remote Desktop Support teams for hands and feet coordination efforts
   6. Assist on Incident and Problem management activities
   7. Taking ownership of issues through to resolution on all appropriate requests
   8. Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information
   9. Move equipment associated with escalated incidents and service requests
   10. Performing asset inventory activities as needed
   11. Recommends and/or performs upgrades on systems to ensure longevity
   12. Works with procurement staff to purchase hardware and software
   13. Maintain spare parts/ inventory list on a monthly basis and coordinate for any disposal requests
   14. Provide trade show planning and support, setup, test, training, logistics and maintenance of all required Workstation and peripheral equipment at the site.
   15. Be available for Oncall support during afterhours as and when necessary for Priority 1 & 2 Incidents
   16. Adhere to ticket response and resolution SLA s as agreed upon with the customer
   17. Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues

18 Support during Town Halls, Board Meetings, Executive Conferences, Auditorium Meetings. Desired experience on supporting Cisco, Avaya, Logitech or MS Teams Room

1. Smart hands support for Rack & Stack of Server, Storage, Network & Firewall components