Desktop Support Technician

Our client is looking for a Desktop Support Technician for a 6-month contract in Niskayuna, NY 12309.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 6 Months
Required Skills & Experience

• 3-5 years of related experience and training.
• Ability to deliver great customer experiences and to be invigorated by constant personal interaction.
• Ability to manage multiple, simultaneous tasks, client relationships, and expectations.
• Strong communication skills.
• Positive attitude.

What You Will Be Doing Daily Responsibilities

• Responsible for the front line of the company and interface with customers onsite at their location and provide each user with white glove service for all IT-related questions in the area of application support, technology questions, hardware, and services.
• Troubleshooting their issues, and resolving them or ensuring that the correct process is followed for resolution.
• Educate users on technology features, assist with the hardware selection process, demos, and training, along with providing software and personal training sessions for users on standard toolsets.
• Customer advocate and coordination point for all customer issues and requests, even if these are beyond the scope to solve and take ownership of their issue.

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.