Overview
On Site
USD 72,150.00 - 130,425.00 per year
Full Time
Skills
ESA
Help Desk
Managed Print Services
Videoconferencing
Executive Support
Expect
Service Desk
Management
Computer Hardware
Printers
Computer Networking
Mobile Devices
Active Directory
Group Policy
Scripting
Conflict Resolution
Problem Solving
Root Cause Analysis
Trend Analysis
Leadership
Service Level
Laptop
Collaboration
Microsoft Office
Technical Support
Microsoft Windows
Customer Service
Security Clearance
Communication
IT Service Management
Issue Tracking
CompTIA
Network+
Security+
Microsoft
Market Analysis
Law
Job Details
Leidos is looking for a Senior Executive Deskside Support Engineer to support the Enterprise Standard Architecture V (ESA V) program, in Washington, DC. ESA V is an IT Services program supporting several customers within the Department of Justice. The program provides a range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance, managed print services, ITSM, Active Directory services, and video conferencing, among others.
This position will be part of an Executive Support team focused on providing direct IT support to the Senior Leadership Offices within the Department of Justice. Due to the critical importance of the work done in these offices, timely and professional response to all incidents and service requests must be achieved. Our staff are expected to be able to operate in spaces with senior-level government staff acting with the appropriate level of decorum, customer service skill, and clear professional communication.
Please note that this "white glove" service may sometimes require after-hours support to be provided.
As a result of the work that our customers do and the time pressures of the work they perform, our staff are often asked to provide assistance with limited visibility into the issues ahead of time. We expect team members to be flexible and able to adjust rapidly, with the strong technical skills needed to identify and resolve issue on the fly with limited reach back assistance.
Location: This position will be 100% onsite at the customer location(s) in Washington, DC
Clearance: Public Trust security clearance required (Secret Clearance highly desired)
If this sounds like the kind of environment where you can thrive, keep reading!
The types of work a candidate for these positions should expect to perform include but aren't limited to the following:
All work for the team will be tracked in a ticketing system. The ticketing system will be utilized to provide visibility and trend analysis for issue impacting senior leadership staff, as well as to track performance with negotiated service level agreements and to measure the effectiveness of the staff. Staff members are responsible for keeping tickets up to date at all times.
The technology in use at the Department includes Windows 10 an 11 laptops and desktops, Microsoft Office tools, email and collaboration using Office 365, and other typical tools. Experience working on and resolving issues with this type of office IT environment, is a must!
Required Education & Experience:
Desired Requirements:
Original Posting:
May 12, 2025
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $72,150.00 - $130,425.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
This position will be part of an Executive Support team focused on providing direct IT support to the Senior Leadership Offices within the Department of Justice. Due to the critical importance of the work done in these offices, timely and professional response to all incidents and service requests must be achieved. Our staff are expected to be able to operate in spaces with senior-level government staff acting with the appropriate level of decorum, customer service skill, and clear professional communication.
Please note that this "white glove" service may sometimes require after-hours support to be provided.
As a result of the work that our customers do and the time pressures of the work they perform, our staff are often asked to provide assistance with limited visibility into the issues ahead of time. We expect team members to be flexible and able to adjust rapidly, with the strong technical skills needed to identify and resolve issue on the fly with limited reach back assistance.
Location: This position will be 100% onsite at the customer location(s) in Washington, DC
Clearance: Public Trust security clearance required (Secret Clearance highly desired)
If this sounds like the kind of environment where you can thrive, keep reading!
The types of work a candidate for these positions should expect to perform include but aren't limited to the following:
- Deskside support for senior-level staff dispatched from the Service Desk or via direct contact from Senior Leadership Offices
- Troubleshooting support for hardware, software, printers/peripherals, networking, and mobile devices
- Configuration and deployment of equipment; including potentially working with Active Directory/Group Policy
- Scripting and automation to facilitate requests from the customer as needed
- Problem solving and Root Cause analysis to identify not just the immediate fix but the underlying cause
- Vendor & third party coordination; being able to facilitate external support serving as the principal point of contact within DOJ to ensure prompt resolution
All work for the team will be tracked in a ticketing system. The ticketing system will be utilized to provide visibility and trend analysis for issue impacting senior leadership staff, as well as to track performance with negotiated service level agreements and to measure the effectiveness of the staff. Staff members are responsible for keeping tickets up to date at all times.
The technology in use at the Department includes Windows 10 an 11 laptops and desktops, Microsoft Office tools, email and collaboration using Office 365, and other typical tools. Experience working on and resolving issues with this type of office IT environment, is a must!
Required Education & Experience:
- BS with 4-8 years of prior relevant experience
- Previous experience providing IT support to high-level executives and VIPs
- Past experience providing IT support in a Windows office environment
- Demonstrated Customer service-focused attitude
- Current Public Trust clearance, and ability to maintain a Public Trust clearance
- Excellent written and verbal communication skills
- Use of an ITSM ticketing system
- ship
Desired Requirements:
- Past experience with Department of Justice components
- One or more relevant certifications (CompTIA A+; CompTIA Network+; CompTIA Security+, Microsoft Certified: Modern Desktop Administrator Associate)
Original Posting:
May 12, 2025
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $72,150.00 - $130,425.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.