Help Desk Technician

Overview

On Site
Depends on Experience
Full Time
No Travel Required

Skills

Active Directory
Switch configuration/management
firewall configuration/management
vCenter management
Windows 10+
Windows Server 2019+
TCP/IP
Remote Support
Sophos
Virtual Machines

Job Details

In-house help desk technical support person. Support is provided by phone, E-mail, remote desktop, RMM (Connectwise). Hours are 9-6 M-F with occasional after-hours work. Salaried position and overtime exempt.

Applicant must live within 30 miles of San Carlos, CA.

Company Profile:
On-site support
Remote help desk support
VAR (partner for all major product lines)
Carrier services (hosted VoIP, private line, Internet)
Private hosting
Cloud services including backup, DR, O365, security
MSP

Job Description
Provide remote support for customer infrastructure and field service techs including the following:
Servers - Windows 2019-current
Active Directory/GPO
Desktops - Windows 10 & higher, some Mac
Mainstream desktop applications
Basic network connectivity and Internet (DNS, DHCP)
Firewall management (Sophos, Juniper)
Switch management (HP, Juniper)
WiFi management
VMware management - single and multi-tenant (create/build/modify VMs)
Storage management/virtualization (VMware vSAN, physical SAN, Windows Server intrinsics)
Backup management (Veeam)
RMM (ConnectWise)
Cloud Services (O365, Azure)
Security software management (Sophos)

Important Attributes
Verbal communications and customer service attitude
Punctuality
Documentation (client side and service tickets)
Self-starting and self-managing
Teamwork and collaborative approach

Pass a background check

5+ years experience mandatory

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About STEPFORD, Inc.