Desktop Support Engineer - Onsite - Tuscaloosa, AL

We are looking for a Desktop support Engineer to join our team. Please review the job description below, and let us know if you are interested and available.

If this opportunity matches your experience and career goals, we would love to discuss it more. Additionally, feel free to share your updated resume for consideration.

Desktop support Engineer

Location: Tuscaloosa, AL Onsite

Full-time should be open to night shift or extra hours

Job Details:

We are looking for a Desktop Support Engineer to provide technical assistance, the person will help install, upgrade and troubleshoot hardware and software systems.

• Day to Day administration, configuration and maintenance of users and their equipment (PC, laptop, smartphone etc.)
• Work on the ticket system and ensure communication with users and update / closure of tickets on time
• On-site support for global service teams in configuration and hands-on tasks (e.g., rackmounts)
• Work with Global Team to install and upgrade global security software through software centre such as Anti-Virus, Proxy Access or any other SMP standard software pushed by global support team
• Willing to go the device location on the production floor, across 3 manufacturing plants (situated within 10 miles radius)
• Upgrade windows patches on the Windows Virtual servers in off production hours
• Perform troubleshooting on devices such timeclocks (employee attendance)
• Should have basic networking skills
• Maintain inventory and movements of onsite hardware, so that the inventory of all onsite equipment is updated all the time
• Collaborate with other service groups and service teams
• Ensure service stability and service availability
• Participate in projects and take over project management tasks
• Customer-oriented communication with end users
• Hands on SCCM, Antivirus (such as Crowdstrike), Netskope (for inter proxy)
• Record technical issues and solutions in logs
• Follow up with end users to ensure their systems are functional
• Report feedback and potential product requests
• Help create technical documentation and manuals

Availability

• Flexible schedule and sense of urgency to support escalations that affect business operations and client services
• Available after hours and weekends as needed and willing to work on-call rotation

Additional Requirements

• Present strong interpersonal and communication skills; business operations facing
• Ability to prioritize work in a multi-tasking and fast paced environment
• Attention to details and completeness of work (e.g. documentation) will be expected
• Must be a team player with a high degree of self-motivation
• Ability to learn and apply technical information and are motivated to grow
• Authorized to work in the United States
• This position may require some local, national, and occasional international travel