Help Desk Representative

Job Title: Help Desk Specialist
Job Type: Contract-to-hire, 40 hours per week; this is a W2 contract and is not available on C2C or 1099, nor through third parties

Location: 100% onsite in Eden Prairie, MN

Work Schedule: Regular office hours: Monday-Friday, 9:00 AM-6:00 PM

Pay Range: $26/hr - 31.25/hr, depending on experience; $55,000-$65,000 upon hire

Summary

We're looking for a proactive and knowledgeable Help Desk Specialist to support our client's IT infrastructure and end-users. This role involves diagnosing technical issues, maintaining hardware and software, and providing effective user support to ensure smooth daily operations.

Candidates must be local to the Minneapolis-St. Paul, MN metropolitan area. Candidates must also be eligible to work in the United States without sponsorship, both now and in the future.

Key Responsibilities

• Provide prompt technical assistance via phone, email, and in-person interactions.


• Troubleshoot and resolve hardware, software, and network issues.


• Install, configure, and maintain PCs, laptops, Macs, software, and peripherals.


• Manage user accounts, permissions, and system access.


• Perform minor repairs on IT equipment per specifications.


• Collaborate with IT staff to enhance systems and processes.


• Train users on applications and promote IT best practices.


• Keep current with technology trends and solutions.


• Document system changes, maintenance, and support activities.


• Safeguard sensitive information and uphold confidentiality.


• Support procurement for hardware, software, services, and vendor relationships.

Technical Environment

• Virtualization: VMware


• Operating Systems: Windows Server & Workstation, macOS


• Technologies: Microsoft 365, SharePoint


• Hardware: Lenovo ThinkPad, Dell PCs, Zebra printers


• Software Tools: Datto, ShopVue, Adobe Creative Suite


• Networking: LAN/WAN, data communication infrastructure

Qualifications

• Bachelor's degree in IT, Computer Science, or related field


• 2-4 years of experience in a help desk or support role


• Proficiency in Windows and macOS environments


• Strong troubleshooting and analytical skills


• Excellent communication and collaboration abilities


• Highly organized with attention to detail


• Ability to work independently and meet deadlines


• Relevant certifications (e.g., CompTIA A+, Microsoft Modern Desktop Admin) preferred

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.