Overview
On Site
Depends on Experience
Full Time
Skills
Helpdesk
Ticketing
Support
Troubleshoot
Windows computers
iPhones
Canon printers
Job Details
Title: Helpdesk Support
Location: Burbank, CA- 100% Onsite
Type: Fulltime
- 2+ years of IT helpdesk or technical support experience/serve as the first point of contact for IT support requests via ticketing system, email, and phone (basic network connectivity issues and application troubleshooting):
- Windows operating systems, Active Directory, and Office 365:
- Troubleshoot and resolve hardware and software issues on Windows computers, iPhones, Canon printers, and office peripherals.:
- Provide support for Microsoft Office Suite, Thomson Reuters applications, Adobe products, Zoom, ShareFile, LastPass, and other business applications:
- Ensure all tickets are properly logged, tracked, and resolved in a timely manner (explain what system you have used):
- Maintain a professional and customer service-oriented approach when assisting users.
- Miscellaneous projects as assigned by IT Management:
- Manage software media and license library :
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.