Overview
On Site
$$70/hr on C2C or $60/hr on W2
Contract - W2
Contract - 12 month(s)
Skills
SDLC
Agile Methodology
Conflict Resolution
Stakeholder Communication
Team Collaboration
IT procurement
Strategic Planning
IT relationship management
executive presentations
business capability roadmapping
product line management
service escalation management
BRMP
VDOT organizational knowledge
Job Details
Job Title: IT Customer Relationship Manager
Location: Richmond, VA, Hybrid: 2 days onsite / 3 days remote (weekly)
Interview: Round 1: Microsoft Teams (remote), Round 2: ONSITE interview in Richmond, VA (required)
Local candidates required
Location: Richmond, VA, Hybrid: 2 days onsite / 3 days remote (weekly)
Interview: Round 1: Microsoft Teams (remote), Round 2: ONSITE interview in Richmond, VA (required)
Local candidates required
Job Description:
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Serve as a point of contact between IT and assigned Districts/business units
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Build and maintain relationships with business stakeholders and agency leadership
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Manage escalations related to IT projects, services, and procurements
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Coordinate with ITD, service managers, and project managers for delivery and prioritization
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Develop and maintain multi-year capability roadmaps in collaboration with Enterprise Architecture
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Identify opportunities for new services and process improvements
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Promote compliance with VDOT and VITA policies and standards
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Represent customer needs and foster alignment between IT strategy and business execution
| Skill | Required /Desired | Amount | of Experience |
|---|---|---|---|
| Bachelors degree or six (6) years or more of related experience in a role within Information Technology. | Required | 6 | Years |
| Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements) | Required | 5 | Years |
| Strong communication skills in writing, speaking and presenting with leadership of all levels. | Required | 10 | Years |
| Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. | Required | 10 | Years |
| Skilled at conflict negotiation and resolution; Experience dealing with difficult customers/being comfortable in uncomfortable situations. | Required | 10 | Years |
| Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions. | Required | 10 | Years |
| Ability to connect strategy to execution; Strategic thinker. | Required | 10 | Years |
| Experience in Product Line planning, development and management. | Required | 1 | Years |
| Understanding of VDOT's Organization Structure, how VDOT and VITA interact. | Desired | 3 | Years |
| BRMP Certification | Highly desired | 0 |
| No. | Question |
|---|---|
| Question1 | Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment? |
| Question2 | Please list candidate's email address. |
| Question3 | In what city and state does your candidate PERMANENTLY reside? |
| Question4 | Is candidate comfortable working with upper level leadership? |
| Question5 | Does candidate have previous experience working in an IT role? |
| Question6 | Does the candidate have a BRMP certification via the BRM Institute? If so, please upload the certification, in order to be considered. |
| Question7 | Is the candidate available to interview ONSITE in Richmond, VA, if requested? This is REQUIRED. |
| Question8 | Is the candidate available to work ONSITE in Richmond, VA at least 2 days/wk? This is REQUIRED. |
| Question9 | How soon after an offer can your candidate start? |
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